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Form of workJob Description
Bullhook Community Health Center (BCHC) is an equal opportunity employer. BCHC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.
Job Title:Front Receptionist
Department: Front End
Supervisor: Front End Supervisor
Supervises: N/A
Salary Range: $28,600 - $40,777 ($13.75-19.60/hour)
Job Overview:
Responsible for helping answer phone calls, making appointments, and rescheduling no-shows for Medical, Dental, and Behavioral Health departments. Entering patient information into the computer program (currently eCW), updating information for established patients, and checking insurance eligibility for same-day appointments. Also, responsible for educating patients about the sliding fee scale, outreach and enrollment services, the patient portal, and patient-related policies.
Essential Functions (Major Duties or Responsibilities):
Job Title:Front Receptionist
Department: Front End
Supervisor: Front End Supervisor
Supervises: N/A
Salary Range: $28,600 - $40,777 ($13.75-19.60/hour)
Job Overview:
Responsible for helping answer phone calls, making appointments, and rescheduling no-shows for Medical, Dental, and Behavioral Health departments. Entering patient information into the computer program (currently eCW), updating information for established patients, and checking insurance eligibility for same-day appointments. Also, responsible for educating patients about the sliding fee scale, outreach and enrollment services, the patient portal, and patient-related policies.
Essential Functions (Major Duties or Responsibilities):
- Answer all incoming phone calls, and create telephone counters in eCW as needed.
- Transfer urgent clinical calls upstairs, making sure someone is available to answer the call.
- Schedule appointments (medical, dental, nurse, lab, and behavioral health visits). When scheduling (VA), remind patients to bring needed paperwork to the appointment.
- Respond to requests for medical records. Obtain records and scan them into patient documents.
- Reschedule no-shows. Use eCW messenger system for confirmation calls 2 days prior for all patients.
- Call new patients and those needing income verified one day prior to remind patients to bring income verification and/or insurance card, etc, and to arrive 15 minutes early to complete necessary paperwork.
- Enter all new patient information directly into eCW. Verify income, explain sliding fee discount, actively refer to outreach and enrollment specialists for services, and update/scan forms into eCW. Check patients in, verify all information in the computer is correct, explain fee schedule, balance due on the account create a payment plan if necessary, and collect money for office visits. Schedule all follow-up appointments, and print summary (includes receipts and appointments scheduled summary).
- Create PT-ROA for patient payment batch, reconcile cash drawer, fill out daily deposit sheet, take mail to the post office, print, fax, or mail medical and/or immunization requests.
- Required to cross-train for all front-end positions.
- Maintain cleanliness of the lobby area. Various other duties as assigned.
- Team Approach: Managing patient care is a team effort that involves clinical and non-clinical staff (i.e., physicians, nurse practitioners, physician assistant, nurses, medical assistants, schedulers, billers, and front-end staff) interacting with patients and working as a team to achieve stated objectives.
- Emphasis is on ongoing interactions of team members to discuss roles, responsibilities, communication, and patient hand-off, working together to provide and enhance the care provided to patients.
- All staff are members of the team. Involvement of the patient/family/caregiver with care team members is critically important to patient-centeredness.
Minimum Qualifications (Education and Experience):
- High School Diploma or equivalent.
- Previous experience with electronic health record systems and in a primary health care setting preferred.
Knowledge, Skills, and Abilities (KSAs):
- Demonstrated ability to work as a team player with a strong emphasis on delivering patient satisfaction.
- High level of skill in interpersonal relations and problem-solving.
- Good organization and time management skills.
- Computer skills, familiarity with Microsoft Office Programs and electronic medical record systems.
Supervision: N/A
Physical and Environmental Demands:
Work is performed in an office and clinic setting; stands, walks with intermittent sitting; reaches for and uses writing instruments and keyboard; reads reports and other written materials; extensive use of telephone and oral communication with the public and coworkers; stoops; bends; kneels; reaches for; picks up; and pushes or pulls; ability to lift up to 30 pounds.
Special Requirements:
- Performs duties in the delivery of health services. Hazardous risks may include exposure to infected body fluids, sharp instruments and chemicals, requires adherence to universal safety precautions.
Bullhook Community Health Center truly believes that each employee makes a significant contribution to the exceptional care of our patients and the health of our community. That contribution is not limited by assigned responsibilities. This position description is designed only to outline primary duties, qualifications, and scope, but not limit employees or BCHC to the work identified. It is our expectation that each employee will work together as a team treating one another with respect as well as offer his/her services wherever and whenever necessary, and continually contribute to ensure the integrity of our team and provide the best possible care for our patients.
Benefits:
Benefits:
- National Health Services Corp (NHSC) Student Loan Repayment Program
- Employer Paid Health Insurance
- HSA
- Flexible Spending Account
- 403(b) Retirement plan (3% employer contribution, no minimum employee contribution)
- Vacation
- 6.67 hours/month for the first two years
- 10 hours/month for 3-10 years
- 13.33 hours/month for 11 or more years
- Sick leave
- 4 hours a month for the first six months
- 8 hours a month after the first six months
- Holidays – 8 days per year (prorated for less than full-time)
- AFLAC Insurance Available
- Employee Discount on services
- Employer Paid Life Insurance
- Dental & Vision Insurance Options
