Front Office Supervisor - Ptsc

                  Front Office Supervisor – Physical Therapy Specialty Center (PTSC)                                                                                

• We pay for 100% of your health insurance premium.
• We offer flex spending for medical/dependent care.
• Primary Care Partners strives to maintain a positive work life balance for every individual.

Job Summary:

The Front Office Supervisor oversees 2 individuals.  The Front Office Supervisor also has secondary responsibilities as a Receptionist.  

Duties/Responsibilities:

            Front Office Supervisor

• Oversee front staff personnel. Up to, but not limited to 4.
• Develops and Implements protocols and office work flow. SOP follow through
• Write and manage monthly Front Office staff schedules for PTSC
• Manage/approve Time Clock Program for Front Office staff
• Manage Front Office budget needs – manager approve expenditures
• Interview and hire for Front Office Staff at PTSC
• Write and participate in delivery of Employee evaluations
• Participate in employee disciplinary action
• Schedule, prepare agendas and run Front Office meetings
• Handle patient complaints
• Be available to answer scheduling questions
• Manage schedule / schedulers to maximize patient treatment opportunities
• Monthly statistical and financial information for PCP Management Team, Division Manager and Physical Therapy Operations Supervisor as requested
• Must be able to perform all Phone, Greet and Cashier duties
• Assist Division Manager
• Authorizations for insurance for rehabilitation care
• Invoicing JDA and medical records
• Meeting coordinator. Booking of Conference rooms
• Assist in creating support flyers, pamphlets, marketing materials, etc.
• Front office supply ordering
• Submitting/assisting billing office in provider disputes for unpaid/denied claims
• Lead for new insurance website/portal trainings
• FMH Portal contact person
• Additional duties as assigned
• Continuing education, webinars, research, billing/coding, etc.. 

            Receptionist Duties

• Serve as office receptionist as needed for PTSC    

            Check-In

• Greet and register incoming patients
• Communicate with the billing office regarding patient insurance changes
• Keep patient informed of waiting times
• Notify back office staff of patient's arrival
• Distribute and ensure completion of patient paperwork

            Check-Out

• Collect payments and co pays
• Direct patients with billing issues to the patient advocate
• Communicate with the billing department
• Schedule follow-up appointments
• Provide other needed assistance to patients

            Telephone Calls

• Answer telephone calls, take messages or direct call to appropriate person
• Make appointments
• Courtesy Reminder calls patient appointments
• Communication with Lawyer’s offices, insurances, third party companies, motor vehicle insurances, and other departments within PCP,

            Additional Duties

• Assist Division Manager when needed
• As assigned
• Prior- Auths
• Medical record duties. Releases, invoicing, etc.
• Note documentation completion tracking
• MED CERT tracking
• Insurance coverage verification
• Workers Comp Special billing tracking
• KX Modifier tracking  
• Various data collection – referrals, authorizations, Provider caseloads and others as requested

Experience:

Minimum one year of medical office experience required; Prefer prior supervisory experience; Knowledge of medical terminology preferred; computer experience and skill is required; must be able to communicate effectively and demonstrate courteous and cooperative behavior with staff, peers, patients, and the public.  Be able to complete workload accurately within assigned deadlines; must be friendly and have positive interpersonal skills.