Front Office Supervisor

Legacy Community Health is a premium, Federally Qualified Health Center (FQHC) that provides comprehensive care to community members regardless of their ability to pay. Our goal is to treat the entire patient while improving their overall wellness and quality of life, in addition to providing free pregnancy tests, HIV/AIDS screening. At Legacy, we empower patients to lead better lives by promoting healthy behaviors and offering resources such as literacy classes, family planning services, and nutrition and weight management information.
Our roots began in 1981 as the Montrose Clinic, with a specialization in HIV education, testing, and treatment. Since then, the agency has expanded to 10 clinics in Houston, one in Baytown, two in Beaumont, and one in Deer Park with extensive services that include: Adult primary care, HIV/AIDS care, pediatrics, OB/GYN and maternity, dental, vision and behavioral health. We also service students within KIPP and YES Prep schools. Legacy is committed to driving healthy change in our communities.
Job Description
The Front Office Supervisor oversees the operations of the Front Office desk to ensure policies and procedures are being followed and to ensure front desk is staffed accordingly during peaks of high volumes. The Front Office supervisor directly supports the Site Director and/or the Site Manager of the clinic. Planning and coordinating the daily activities of the Front Office staff ensuring proper coverage at all times. Ensure compliance with HIPAA/OSHA standards. Identify problems and make recommendations for resolutions. Exhibit values of integrity and compassion.
Essential Functions

• Supervision of the Front Office staff including receptionists, eligibility and medical records.
• Responsible to enforce all established policies and procedures.
• Establishes policies and procedures for Front Office staff including receptionists, eligibility and medical records.
• Monitors all patient scheduling and volunteer scheduling.
• Ensures that staff provide quality customer service to all clients
• Responsible for the Phone Pro System.
• Participates in the Q/A process including serving on the Q/A Committee.
• Coordinates patient complaints as necessary.
• Participates in the Performance Improvement Program/Quality Program
• Other duties as assigned
• Performs other duties as assigned.

Education & Training Requirements

• Minimum of High School Diploma or GED
• Medical Assistant certification, preferred
• Ability to meet Legacy Community Health's EPIC proficiency requirements.

Work Experience

• Two years supervisory experience preferred
• Must be able to manage multiple deadline and decision making responsibilities.
• Adept in decision making responsibilities
• Bilingual English/Spanish preferred

Benefits
As part of values that Healthcare is a Right and not a Privilege, we offer a suite of benefits

• Medical / Vision / Dental (Costs of benefits are based on your yearly salary)
  • Medical visit copays are waived when seeing a Legacy provider.
• 9 Holiday + 1 Floating Holiday
• 403b Retirement Plan
• Bright Horizons Back-up Care
  • As a user of Bright Horizons Back-Up Care, you can conveniently schedule care right from your mobile device with the Back-Up Care app- your easy, time-saving solution to managing family care challenges while on the go.
• Paid Time Off (PTO)
  • PTO Exchange benefit

PTO Exchange will provide you with the option to convert a portion of your accrued but unused PTO hours for use toward several different benefits and causes, based on your own priorities.
With PTO Exchange, you can convert a portion of your unused PTO into:
• 403(b) Retirement contributions
• Student loan payments / Tuition for the employee
• Leave Sharing donations to fellow employees