Front Office Supervisor

Who we are:

SoJo Spa Club is a renowned Spa and Boutique Hotel located in Edgewater, New Jersey, with a unique blend of multi-cultural experiences across several pools, saunas, therapy rooms and other facilities. SoJo Spa Club's mission is to enhance the quality of our guests' lifestyle by providing an unparalleled wellness experience through exceptional service.

What we believe:

While we believe that customer experience is the center of our business and we want our guests to leave fulfilled with a feeling that they were taken care of, our people are the critical component of our business. We strive not only to provide our guests a remarkable experience at SoJo Spa Club, but also to promote a company culture of positivity, compassion, and strong work ethics. Our core values are hospitality, excellence, trust, accountability, teamwork, growth and gratitude that form the foundation for employee success.

Our Team:

Our mantra Passion and Compassion 247365 and we take pride in everything we do! We all share responsibility and accountability to the service contract we make with our guests, and, through our commitment to this shared sense of purpose, we inspire each other and create memories with a deeply instilled ethic of personal service to both our guests and team members.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

RESPONSIBILITIES

· Ensure that the check-in/out procedures for guests’ daily admissions and hotel rooms are completed according to SoJo Spa Club policies and standards.

· Effectively manage a team to facilitate front desk and hotel operations.

· Ensure that incoming and outgoing telephone calls are handled promptly and courteously.

· Carry out systematic checklist of all Front of House areas for maintenance requirements, repairs or refurbishing projects.

· On-board/Train all incoming staff, making sure to follow Guest Service SOP.

· Ensure that the valet staff is keeping the main entrance easily accessible to cars at all times.

· Ability to manage hotel rooms reservations functionality and membership daily process.

· Act as Shift Leader when required.

· Ensure accurate and timeliness submission of all reports and administrative work.

· Deal with the general public, guests and associates with tact and courtesy.

· Serve as the first point of contact for escalated situations wherein the line staff has reached the point to pass it along; act as liaison between manager and team.

· Perform additional duties and complete other projects as assigned by manager.

· Maintain proper communication with department manager.

QUALIFICATIONS

· Minimum 1 -2 years experience in Front Desk and Guest Services Supervisor position.

· Must have Hotels Front Office Experience

· Experience with guest satisfaction techniques and standard of service programs.

· Must be able to work a flexible schedule, including holidays & weekends.

· Excellent verbal and written communication skills required

· Physical mobility to bend, lift, and stands for prolonged periods.

· Ability to prioritize, organize and make appropriate judgments.

· Ability to maintain positive relations and work cohesively with co-workers as part of a team.

Job Type: Full-time

Work setting:

• In-person

Work Location: In person