Front Office Specialist

The Front Office Specialist is responsible for ensuring that patients are greeted, scheduled, that all demographic and financial information is obtained and in general oversees day to day functions of the Front Office.

ESSENTIAL FUNCTIONS

Greets patient and patient’s family promptly and professionally

Ensures patients are registered and triaged in accordance with policy

Ensures patient demographic and insurance data is collected and entered correctly

Prepares day sheet and balances cash drawer each day

Ensures calls are made with regard to patient referrals for continued care

Schedules patient appointments accordingly

Responds easily to routine requests for information

Reviews schedules to fit each individual doctors scheduling preference

Maintain patient confidentiality

Communicates with compliance officer regarding procedural changes and concerns

Maintain HIPPAA compliance

Ensures charts are pulled and prepared for following day

Monitor waiting area

Oversight of medical records

Assist with training of Front Office personnel

Keep Supervisor informed

Ensure files are filed in a timely manner

Monitor fax and incoming mail

Works on patient information in both Allscripts PM and EHR systems

Ensure daily morning tasks are completed

• Coffee, doors, mail, money, and charts

Ensures evening tasks are completed

• File door locked
• Money in safe
• Desks area is organized

Listen to others and discuss concerns with Supervisor

Cooperates and communicates professionally with all staff members and physicians

Cooperates and communicates professionally with all departments

Assist satellite office staff

Maintain supplies

Participates in professional development efforts to remain current on insurance coverage, Meaningful Use policies and EHR changes

Other duties as assigned

REQUIRED SKILLS

Ability to work independently and have strong organizational and time management skills

Strong critical thinking and problem solving skills

Ability to work under pressure

Dependable

Exercises safe judgment in decision making

Demonstrates tact and understanding when dealing with patients, team members, members of other disciplines, and the public

Must possess honesty, integrity, and accountability

WORK ENVIRONMENT

The Front Office Specialist will work primarily in an office setting; minimal travel to satellite locations and outside meetings (see TRAVEL).

PHYSICAL DEMANDS

Must be able to move intermittently throughout the workday

Must be able to speak and write the English language in an understandable manner

Requires repetitive hand motion

Minimal lifting and carrying requirements

TRAVEL

Minimal travel to satellite locations and outside meetings is required – vehicle provided

DIRECT REPORTS

None

REQUIRED EDUCATION/EXPERIENCE

High school diploma or GED

PREFERRED EDUCATION/EXPERIENCE

N/A

CERTIFICATIONS

N/A

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Language:

• English (Preferred)

Work Location: In person