Front Office Manager

Job Title: Front Office Manager

Location: Holiday Inn Express Williston ND

Company Overview:

Holiday Inn Express is a well-established hotel brand known for its commitment to providing exceptional guest experiences. Our team at the Holiday Inn Express in Williston, ND is dedicated to upholding the highest standards of hospitality and ensuring that every guest feels welcomed and valued.

Job Description:

We are currently seeking a dynamic and experienced Front Office Manager to join our team at Holiday Inn Express Williston ND. As the Front Office Manager, you will play a key role in ensuring the smooth and efficient operation of the front desk and guest services. You will be responsible for overseeing the day-to-day operations of the Front Office, including check-in and check-out procedures, guest inquiries, and ensuring guest satisfaction.

Key Responsibilities:

- Manage and supervise the front desk staff to ensure excellent customer service and guest satisfaction.

- Oversee the check-in and check-out process, including resolving any guest issues or concerns.

- Ensure compliance with IHG standards for member enrollment and recognition, including providing personalized service to IHG Rewards Club members.

- Train and develop front desk staff to maintain high standards of professionalism and hospitality.

- Monitor and maintain the cleanliness and organization of the front desk area and lobby.

- Handle guest inquiries, complaints, and requests in a timely and professional manner.

- Work closely with other departments to ensure seamless coordination and communication.

- Focus on improving the social reputation of the hotel by encouraging guests to leave positive reviews and feedback.

Qualifications:

- Previous experience in hotel management or Front Office operations.

- Strong leadership and communication skills.

- Excellent customer service skills and the ability to resolve guest issues effectively.

- Familiarity with IHG standards and procedures preferred.

- Ability to work in a fast-paced environment and multitask effectively.

- Proficiency in Microsoft Office and hotel management software.

If you are a motivated and enthusiastic individual with a passion for hospitality and guest service, we encourage you to apply for the Front Office Manager position at Holiday Inn Express Williston ND. Join our team and be part of our commitment to providing exceptional experiences for our guests.

Job Type: Full-time

Pay: $18.73 - $22.56 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Williston, ND 58801: Relocate before starting work (Required)

Work Location: In person