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Salary```Job Summary``` We are seeking a highly motivated and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. If you have a passion for hospitality, excellent customer service skills, and strong leadership abilities, we want to hear from you. ```Duties``` - Manage and supervise front desk staff, including training and scheduling - Ensure smooth check-in and check-out processes for guests - Handle guest inquiries, complaints, and requests in a professional and timely manner - Maintain accurate records of guest information and reservations - Coordinate with other departments to ensure guest satisfaction - Oversee night audit procedures to ensure accuracy and completeness - Monitor and maintain the cleanliness and organization of the front desk area - Assist with revenue management and rate strategies - Implement and enforce hotel policies and procedures - Conduct performance evaluations for front desk staff ```Skills``` To excel in this role, you should possess the following skills: - Strong hospitality background with previous experience in a hotel front desk role - Bilingual proficiency (multilingual is a plus) - Excellent phone etiquette and customer service skills - Ability to handle difficult situations with professionalism and empathy - Strong organizational and multitasking abilities - Knowledge of hotel operations and reservation systems - Familiarity with night audit procedures is preferred - Exceptional interpersonal and communication skills If you are a dedicated professional who is passionate about providing exceptional guest service, we invite you to apply for the position of Front Office Manager. Join our team today!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- Flexible schedule
Work setting:
- In-person
Work Location: In person
