Front Office Manager - Hotel

The Delta by Marriott Minneapolis Northeast Hotel is looking for a Front Office Manager who excels at mentoring and training front desk staff.  A passion for to serve our guests and a desire to provide a first class experience while staying at our hotel is first and foremost in this role.

Duties include the ability to:

• ·        Ensure that guests are greeted, check in and allocated rooms promptly and courteously.
• ·        Ensure check-in procedures are strictly adhered to and that the correct address, phone number along with email address and billing details are obtained from each guest.
• ·        Readily available at all times to deal with problems and/or complaints.
• ·        Ensure rooms have been serviced and maintained to the standards established by the company.
• ·        Ensure maximum room occupancy within agreed overbooking policy.
• ·        Be an effective liaison between reservations, bel, shuttle and Front Office staff with other departments (e.g. housekeeping).
• ·        Ensure all charges are correctly entered on the guest’s bill and maintained at all times.
• .
• Balance accounts daily.
• Ensure effective and speedy check-in and out procedures.
• Work to ensure that luggage is delivered to and collected from rooms speedily.
• To ensure that guest inquiries, messages, event bookings are dealt with courteously and efficiently.
• Guarantee that all Front of House staff are correctly dressed at all times.
• Continuously shop the front desk, verify reservations to ensure that incoming and outgoing telephone calls are handled