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Form of workWe are pleased that you are exploring Hyatt Hotels Corporation. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experiences. We care about our associates and our customers. This is the Hyatt Touch. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities in rankings based on information about recruiting and employment practices. Associates of Hyatt are given the tools from the first day to make a difference. Hyatt offers comprehensive and competitive benefits for all associates. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards - whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you. Come meet the people with the Hyatt touch.
Join us for this incredible opportunity to be part of our Front Office team as a full-time Front Office Manager at Destination Residences Ka'anapali Ali'i located in Lahaina, Hawaii. Destination Residences Hawaii is a premier vacation rental property management company. We are defined by our incredible people who serve with genuine purpose, pride, and sense of place. In 2018, Destination Residences Hawaii joined the Hyatt family, a global hospitality company with 20 premier brands and more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continents.
We offer excellent benefits:
- Up to 12 FREE room nights per year at Hyatt properties around the world (The best in the industry)
- Unlimited Colleague Discount and Friends & Family Room Rates at Hyatt Properties around the world
- Medical, Prescription, Dental and Vision Insurance
- Start earning PTO (Paid Time Off) from your first day of work
- 401k Retirement Savings Plan with company match
- Hyatt Stock Purchase Plan – Discounted!
- Thousands of discounts at various retailers – Apple, AT&T, Verizon, T-Mobile, Skechers, Budget Car Rental, Las Vegas Event Tickets and many more!
The Front Office Manager is responsible for delivering a guest experience that creates customer satisfaction and improves acquisition, retention and loyalty. This position plans and develops guest focused programs, oversees the resolution of guest concerns; and facilitates the delivery of quality, clean, and safe facilities, amenities and services. This position works cohesively with property department heads/managers to identify and positively affect improvements and changes in processes and procedures; and will also interact in both one-on-one and group settings, leading teams and liaising with different levels of management on the regional and corporate level. The Front Office Manager is an integral member of the DRH management team, ensuring the highest levels of guest services through the application of all DRH standards, policies and procedures.
- Bachelor’s degree in travel industry management or 5 years of hotel/vacation rental experience with 2 years in supervisory/managerial capacity.
- Previous Guest Relations Management or Front Office Management in a hotel or vacation rental condo environment required.
- Excellent verbal and written communication skills are required.
- Previous experience with utilizing Springer Miller property management system (SMS) strongly preferred.
Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
