Front Office Coordinator

Angelic Steps Therapy is hiring an Office Coordinator to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls from insurance companies, employees and clients. As a Front Office Coordinator, you should combine a pleasant personality with a dynamic professional attitude . Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to the families that we serve.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Upload client schedules to electronic practice management software
• Ensure timely and accurate customer service
• Troubleshoot emergencies
• Ensure company’s policies and security requirements are met

Skills

• Proven work experience as a Front desk manager or Reception manager
• Hands on experience with office machines (e.g. fax machines and printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Solid knowledge of MS Office, particularly Excel and Word
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus

Job Types: Full-time, Part-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you available 8am-4:30pm Monday-Friday?

Experience:

• Medical office management: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person