Front Office Control Clerk | Rooms Controller

Hyatt Regency DFW is conveniently located at Terminal C at the DFW Airport with 812 guestrooms and 85,000 square feet of event space. The hotel is seeking top-talent to add their personality and engagement to the guest experience!

Hyatt Regency DFW Map

We offer excellent benefits

• Free room nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance after 30 days for Full time
• 401K with company match
• 7 paid holidays and generous Paid Time Off
• Paid Family Bonding Time and Adoption Assistance
• Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!
• Tuition Assistance program
• On Site Parking
• Meal Provided during shift and much more!

Let’s talk about your schedule

We’re seeking a full-time Rooms controller with flexibility to work any day Sunday through Saturday with shifts from 7am to 3:30pm and 3pm to 11:30pm

What are you responsible for?

Position provides leadership and instruction to Guest Service Agents while working with Front Office Leadership to book rooms, maintain inventory, ensure rooms are blocked in a timely fashion to meet the needs and requests of individual and group guests, along with hotel departments. Provides service recovery, answer phones, assists with guest requests and provides front desk support due to business demand.

• Block and pre-register suites and rooms in the PMS according to guests requests five-days out. Assign VIP’s according to sales, events, and management needs.
• Keep front desk staff, including management, informed on any oversells, challenges, special accommodations unmet, etc. 
• Over sold-out periods perform room protects to ensure that rooms blocked for future arrivals are protected 
• Check reservations listed on group resume and tour resumes to ensure reservation dates, billings, and room blocks are accurate in the PMS system.
• Attend Daily Business review meeting to be aware of business trends, new bookings and changes to current bookings.
• Verify Billing details for third party, group blocks, credit card authorizations, etc are accurate and complete. 
• Promptly answer telephone answer Front Office phones with a positive and clear voice.
• Handle all requests and problems and when needed delegate special requests to appropriate persons or departments.
• Document any guest situations which require action by another department and follow up as needed.
• Maintain out of order & out of service rooms with engineering and housekeeping

Front Office Rooms controller is the perfect opportunity for a seasoned Front Office Agent ready to advance their career into management.