Front Office Admin/ Receptionist

Job Description

We love our patients and we are looking for the right person to join our family dental team. The Scheduling Coordinator creates an amazing first and lasting impression for each patient, whether in person or on the phone. This role greets patients, schedules appointments, answers phones, and manages administrative records. Additionally, this position is responsible for the coordination for office routines and procedures as well as reminder calls about scheduled appointments, follow ups, or cleanings. The Scheduling Coordinator keeps the office organized and running smoothly and exhibits a positive countenance to every patient experience.

Responsibilities:

• Builds relationships with our patients and helps with social media and in office fun.
• Daily communication with patients via the phone and email using excellent oral and written communication skills.
• Develops and maintains doctor/hygienist schedule to meet practice goals.
• Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
• Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
• Assist the patient in prioritizing the treatment and establish a plan for scheduling.
• Greet and check patients in and out before and after treatment.
• Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
• Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
• Follows office procedures for patient referrals.
• Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
• General office duties and other duties as required.

Minimum Qualifications

• Previous receptionist or Front Office experience
• Computer proficiency and the ability to learn new programs to include Microsoft Office Suite
• Previous dental experience a plus

Hours of Operation

Mon, Tues, Wed, 7:45 - 5:30, Thurs 6:45 - 3:00 Fri 9:00 - 1:00 (37-40 hours per week)

Instructions for Applying:

Send your resume with a cover letter and let us know (1) Why the position appeals to you, (2) What your special qualifications are (3) Include your contact information and when is the best time to reach you if you are selected for an interview.

Job Type: Full-time

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Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person