Front Of The House Team Member

About the Role: Driven by our values and an innate understanding of our culture, the front-of-the-house (FOH) Team Member‘s primary responsibility is to work with the Restaurant Team in providing our guests with an exceptional and memorable dining experience that exceeds their expectations.

Compensation: This role is a non-exempt, hourly position. Starting rate is minimum wage plus tips.

Core Responsibilities

• Is Happy To Serve! Leads through service. Supports and empowers the entire Restaurant team. Demonstrates integrity, values, and a sense of commitment in the work environment consistent with the Company’s Mission, Vision and Values.
• Maintains and ensures on each shift, that there is a Team and Guest focus while performing responsibilities. This is done by demonstrating Respect and Loyalty to the entire team every shift.
• Understands his/her role as a Restaurant partner and team player with Managers, Heart OF THE House and Front OF THE House Team Members, working together to achieve common goals.
• Ensures Points of Service and service standards are maintained throughout the shift through personal interaction with the guests.
• Touches tables and engages with guests to ensure guest expectations are exceeded. Partners with Managers in handling guest recovery interactions.
• Participates in preorder taking, entering orders into POSI, and packing of equipment and food.
• Adheres to all Health Department and sanitation standards and keeps restaurant in clean, comfortable, and inviting state.
• Attends all scheduled team meetings and brings suggestions for improvement.
• Performs other related duties as assigned by the General Manager or other members OF THE management team.

Leadership & Culture

• Is Happy To Serve and leads through humble service.
• Champions the Culture and Values OF THE Company.
• Demonstrates integrity and commitment in the work environment to the Company’s Mission, Vision and Values.

About You

• Experience in a Fast Casual Restaurant preferred, but not required.
• Passionate, fun, positive and results-oriented.
• Organized and detail-oriented.
• Exceptional communication skills. Must be able to read and speak English.
• At least 16 years of age.
• Able to reach, bend, stoop and frequently lift up to 35 pounds. Any lifting over 35 pounds requires team lifting.
• Able to work in a standing position for long periods of time (up to 8 hours on occasion.)
• Able to work in a fast-paced environment.
• Able to hear with 100% accuracy with correction.
• Able to see 20/20 with correction.
• Have or obtain California Food Handler and Responsible Beverage Service certification before commencing work. Certification must be maintained throughout employment.

Uniform Requirements

• Clean non-slip shoes
• Socks must be worn
• Clean black non-denim pants
• Clean company-supplied shirt, nametag, and apron
• Daily bathing and use of deodorant

Our Values

• We lead through service.
• We care for each other and value our relationships.
• We care for our guests and community.
• We treat everyone with equal dignity and respect.
• We are committed to excellence and have integrity in all that we do.
• We have FUN while we work.
• We are a team driven by loyalty and mutual support.
• We are committed to the ongoing development of each other.
• We empower through praise and accountability.
• We are Happy To Serve.