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SalaryOur mission: Inspired by the design of nature, we use old-world, artisanal techniques and farm-fresh ingredients to create wholesome and flavorful fare. Celebrate life and enjoy our hospitality with your family and friends. Be nourished in mind, body and spirit.
Are you interested in joining a fun-loving, hardworking community of food and beverage enthusiasts? An up-and-coming European-style bakery café in the heart of Falls Church City is seeking Front of House Team Members. FOH Team Members play a key role in creating a welcoming and comfortable atmosphere for all. They must be passionate about food and coffee, and able to provide an excellent guest experience in a fast-paced, high-energy environment.
Duties will include:
- Greeting and interacting with guests, creating an environment that is friendly, positive and down-to-earth while ensuring exceptional customer service at all levels.
- Sharing detailed knowledge and answering questions about who we are and what we serve, such as suggesting menu items to our guests.
- Handling orders and taking payments using the cash register.
- Bagging, boxing and wrapping orders for guests ordering to-go, and delivering food to tables for guests dining-in.
- Maintaining a clean and tidy appearance in FOH area, ensuring that work environment is clean, organized, safe and healthy.
- Efficiently setting up, breaking down, and cleaning FOH area, taking advantage of slower periods to prepare for or clean-up following busy periods.
- Interacting with guests to inquire about food quality and ensure that service is up to their expectations.
- Recording all customer feedback and reporting it to supervisor, and taking immediate action to rectify a problem in the case of an unhappy customer.
- Upholding food safety and quality standards by maintaining and regularly cleaning/sanitizing of workstations.
- Contributing to a positive team environment. Taking initiative when a need is identified, and performing other duties and tasks as assigned by manager.
Requirements:
- A friendly, welcoming personality.
- Enjoy working in hospitality and ensuring all guests have a very positive customer service experience.
- A desire to maintain clean and tidy work areas.
- A passion for hospitality and guest service.
- An outgoing and energetic disposition.
- A polished and tasteful presence.
- Punctuality and regular, consistent attendance.
- Strong verbal and written communication skills, demonstrated through excellent customer service and interpersonal skills.
- Available to work flexible hours, including early mornings, weekends and some holidays.
- Must be able to stand for long periods of time and requires occasional lifting up to 25 lbs. High school diploma or GED.
Benefits:
- Competitive pay and performance-based pay increases.
- Quarterly bonus based on personal work performance and business success.
- Generous employee discounts.
- Opportunities for rapid advancement and growth within the Meeting House complex, a unique and dynamic business environment that includes Godfrey’s bakery café and a boutique hotel.
- Employee may elect to participate in the company's health insurance plan.
- Flexible schedule.
- After 12 months, one free night per year at the Meeting House boutique hotel and discretionary discounted rates available for family members, based on availability.
- Matching 401(k) contribution after 5 years employment.
Full time and part time positions are available.
