Front Of House Manager

Summary of Position: Calling all hospitality gurus! Big Chill Island House (BCIH) is coming to Barefoot Landing early 2024 and we’re looking for a passionate, dedicated hospitality professional with a knack for leadership to join our team as a Front of House Manager. This person will be responsible for providing oversight of daily operations and assisting with all aspects of service. As a leader on the floor, the FOH Manager will inspire the BCIH team and be an effective coach to ensure we are consistently practicing top-notch hospitality. Situated right on the Intracoastal Waterway, BCIH is going to be a hustling & bustling spot, so we’re searching for someone with energy, personality, and strong interpersonal skills. Must Enjoy the Ride!

Duties & Responsibilities:

• Oversee and manage all areas of the restaurant and make final decisions on matters of importance to guest service to ensure high-caliber hospitality in all areas
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
• Build and inspire the BCIH team and be an effective coach; elevate staff for growth and assist them in reaching goals by establishing performance expectations and enforcing accountability
• Uphold core values in our Team Development plan by reinforcing “How We Roll” throughout with interviewing, hiring, onboarding, coaching, and disciplining & terminating as appropriate with oversight from the General Manager and in accordance with company policies
• Conduct orientation, explain the Big Chill philosophy, and oversee the training of new employees
• Delegate responsibilities & provide direction to employees regarding operational/procedural issues to ensure excellent service is consistently achieved and ensure all staff have the right tools, knowledge & equipment to do their jobs safely and effectively
• Provide strong presence in local community and high level of community involvement by restaurant & staff
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed and labor cost objectives are met
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Ensure that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Investigate, respond to and resolve complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Ensure that proper security procedures are in place to protect employees, guests and company assets
• Ensure a safe working and guest environment to reduce the risk of injury and accidents and complete accident reports promptly in the event that a guest or employee is injured
• Live the brand and be a brand ambassador and make decisions in the best interest of BCIH at all times

Qualifications:

• 3+ years hospitality experience with demonstrated managerial expertise
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
• Must be eligible to work in the United States and possess a valid driver’s license with reliable transportation to & from work
• Must be ServSafe certified and will uphold all ServSafe guidelines
• Flexibility of schedule to assume responsibilities as needed, ability to balance personal & professional life; some nights & weekends required
• Professional appearance, punctual, reliable
• Hospitality soul with guest friendly demeanor
• Exhibit a sense of urgency and be able to work in very fast paced environment;
• Advanced written, verbal, and non-verbal communication skills
• Well organized
• Advanced leadership qualities and a desire to improve
• Proficiency in basic computer applications, word processing, spreadsheet, internet, POS
• Frequently walk and occasionally bend over, twist, kneel, climb, stoop and crouch
• This position requires the ability to lift up to 55 pounds and maneuver 170 pounds as well as climbing up and down stairs quite frequently during shifts

Pay: This position pays between $50,000-53,000/year awesome employee perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared towards doing what we do best - Enjoying the Ride & Celebrating our Tribe!

• Benefits for salaried team and paid time off for full-time hourly employees
• Unlimited growth potential with salaried management opportunities
• Travel opportunities
• Team events & outings
• Local lifestyle perks like paddleboarding & kayaking discounts
• Professional leadership development and continuous coaching, training, and mentorship
• Food, beverage & retail discounts
• Celebrate Wellness program dedicated to supporting employee wellness

...and tons more! We're firm believers in working & playing hard and we want to find people who share that same passion with us, so if that sounds like your kind of vibe, apply to join our team today!