Front of House Coordinator

Reporting to the Concert Office Manager, the Front of House Coordinator will oversee the Front of House operations for public and private events at Peabody Institute's Baltimore campus and the Washington, DC performance space, and will assist the Concert Office Manager with general administrative duties.

Specific Duties & Responsibilities

Implement ticketing policies and procedures

• Monitor seat holds and venue capacities for events at the Peabody Baltimore campus and the DC location.
• Manage online ticket sales for ticketed events for both the Baltimore and DC performance spaces.
• Respond promptly to patron inquiries for all public performances.

Manage student usher and box office crew for all performance venues

• Hire and train student ushers twice a year (once per semester).
• Create and distribute weekly schedules, assigning ushers to shifts as needed, approving shift trades, ensuring proper staffing levels for events.
• Maintain usher handbook and communicate all changes and updates to policies.
• Approve weekly payroll for student ushers.
• Print weekly Event Info sheets for head ushers for all events.

Oversee public spaces and crowd flow

• Assist in maintaining cleanliness and order in all public areas of Peabody.
• Ensure Front of House readiness for events and emergencies.
• Oversee lobby signage for public events.
• Monitor and replenish Front of House supplies, including signage, attendance clickers, flashlights, lobby chimes and forms.
• Maintain ADA, First Aid and CPR compliance.

Maintain Internal and Public Information for Staff, Faculty, Students and Patrons

• Review and ensure accuracy of event listings on the public and internal listings, including information about tickets, live streams, parking, accessibility, etc.
• Work with the Ensemble Office, Concert Office and Preparatory to manage seating kills, reservations, and capacities for individual performances.
• Attend weekly Events Meeting and maintain Front of House details in ArtsVision, including staffing support needed, seat reservations, capacities, and schedules.

Onsite management of events

• Work select events throughout the year, managing student ushers, the box office and acting as the main point of contact for patrons in attendance.
  
• Provide event coverage for all events at the DC space, managing ushers, the box office.

Administrative Assistance for Concert Office

• Assist with administering contracts, issuing payments, and booking travel and hotel for guest artists.
  
• Other duties as assigned.

Special Knowledge, Skills & Abilities

• Superior communication and customer service skills.
• Demonstrated experience working with students.
  
• Strong organization and management skills.

• High School Diploma/GED.
• One year of professional experience in ticketing or Front of House operations.
• One year of professional experience in customer service.
• Experience supervising employees in a professional setting.

• Bachelor's Degree.
• Experience in ticketing or Front of House operations in the performing arts.
  
• Experience in implementing operating policies and procedures.
• Experience hiring, scheduling, and training a staff.

Classified Title: Box Office Coordinator 
Working Title: Front of House Coordinator   
Role/Level/Range: ATO 37.5/03/OG  
Starting Salary Range: $23.30-$32.00-$40.80 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: 37.5 hours per week 
Exempt Status: Non-Exempt 
Location: Peabody Institute 
Department name: Concert Operation 
Personnel area: Peabody 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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