Front End Assistant Leader

Jay C Food Stores

Assistant Front End Department Manager

Job Description

I. PURPOSE FOR POSITION

To assist the Front End Manager in achieving productivity, Human Resource, Customer Service goals, as established by the Company. To enforce department policies relating to Customer Service and productivity. To assist in the training of all Front End personnel. To manage all Front End operations in the absence of the Front End Manager.

II. ESSENTIAL FUNCTIONS

1. Standing/walking – 100% of the time

2. Lifting – average 40 pounds

3. Pushing/pulling

4. Manual dexterity

5. Bending/twisting/turning

6. Reading Comprehension

7. Talking – good verbal skills – communications with customers/employees

8. Listening – good communications with customers/employees

PHYSICAL DEMANDS ANALYSIS

1. Standing and walking

Task: Customer service, directing and assisting, unloading carts, manager overrides

Surface: Tile, concrete

Estimated total time: 7.5 hours

Maximum continuous time: 4 hours

2. Sitting

Tasks: Computer work, meetings

Estimated total time: 2.5 hours

Maximum continuous time: 2.5

3. Lifting and Carrying

Objects lifted: Ice, cart help, products that need returned to shelves or displays

Max weight: 50lbs

Average weight: 20lbs

Min/Max lift points: “0-72”

Distance carried: 2-20 feet

Lifting: Varied weight demands chart

Weight Range Continuous Hourly Daily Weekly Monthly Never

<10lbs X

11-25lbs X

26-50lbs X

51-75lbs X

76-100lbs X

>100lbs X

Commits: Salt=40lbs; Case of Water=27.5lbs; Coin Changer=12.5lbs; Bag of Ice=12.5lbs

4. Pushing and Pulling

Objects Pushed/Pulled: U-boat, Shopping Carts

Max. Force: 50 psi

Distance: 300 ft

Frequency: Daily

5. Endurance Requirement

This job requires a medium aptitude for ambulation stamina

6. Climbing

Tasks: Reaching product stored on higher shelves, stocking display shelves at higher heights

Device: Step ladder

Height: 1.5-6 ft

Frequency: Weekly

Under Load: Yes

7. Bending/Squatting Kneeling

Tasks: Bagging, moving items from cart to cart, scanning and loading, stocking display
shelves at lower heights

Frequency: Hourly

8. Extended Reaches

Tasks: Bagging, moving items from cart to cart, scanning and loading

Hands Used: Either arm or both

Distance Directions Frequency Duration Avg. Weight

0 – 20” All Daily Seconds 1-10lbs

20-36: All Weekly Seconds 1-10lbs

9. Work Conditions

Exposure to Yes No

Hot temperatures X

Cold temperatures X

Sudden changes in temp X

Fumes X
Cramped quarters X

Sharp edges X

Hammering or impacts too X

Tool vibration X

Whole body vibration X

90% Inside

10% Outside

10. Other Job Demands

Does Job Require Yes No

Crawling X

Walking Across Sloped Surfaces X

Lying on Back X

Lying on Stomach X

Twisting X

Neck flexion/extension X

Cervical rotation X

High grip strength X

Driving a vehicle X

Frequent forearm supination X

Frequent and/or sustained

awkward wrist positions X

11. List tools, equipment, and materials

Carts, Flat Beds

Knife, Box Cutter

Scanner, Computer

Belt Button

Disclaimer

The physical demands, job duties, elements, responsibilities, skills, functions, experience, and the requirements and conditions listed in the Physical Demands Analysis are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this Physical Demands Analysis at any time and to require employees to perform other duties as circumstances dictate or conditions of its business, competitive considerations, technological changes and/or advancements of the work environment.

III. QUALIFICATIONS

1. Must have completed courtesy clerk training

2. Must have completed cashier training

3. Must have completed courtesy counter/customer service training

4. Must have received certificate of completion for company sponsored Front End Management training

5. Must be at least 21 years of age to comply with state laws regarding the sale of alcoholic beverages and tobacco

6. Complete understanding of all Front End, office, customer service policies

7. Working knowledge of all Front End, office, customer services equipment

IV. RESPONSIBILITIES

1. Front End Operations

a. Provide leadership by setting a positive example for customer service, initiative, and performance.

b. Provide Front End department supervision during all hours of store operation in conjunction with or at the direction of the Front End Manager

c. Enforce all cash office, money, and check cashing policies and procedures

d. Direct cashiers, courtesy clerks, and cash office personnel to meet the needs of the business as well as labor and productivity goals

e. Direct and train all courtesy counter personnel to meet customer service standards and policies

f. Monitor cashier, courtesy clerk, and cash office productivity rates

g. Maintain cleanliness of all Front End areas and equipment

h. Maintain Front End and office equipment in proper working order

i. Promote effective communications and keeps store manager and team members informed

j. May be required to perform cashier, courtesy clerk, courtesy counter, or any other functions required of Front End personnel

2. Company Policies

a. Is familiar with Company policies and Handbook

b. Insure that all personnel adhere to company policies concerning store operations and procedures – customer service, attendance, break/lunch, vacations, dress codes, personal conduct, discipline, etc.

c. Enforce safety, sanitation, and security policies and procedures

d. Reply to correspondence and submit reports promptly and accurately

3. Employee Relations

a. Assist in seeing that all new cashiers and courtesy clerks, and cash office personnel are properly trained before being placed in their new job

b. Assist in the continuing development of all Front End personnel

c. Direct efforts of all personnel directly or indirectly assigned to the Front End

d. Evaluate and disciplines team members as necessary, handling authority in an effective manner

e. Practice continual self-development and encourages team members to do the same

4. Customer Relations

a. Maintain and enforces all programs for customer service. Promotes a favorable company and store image, and guarantees customer satisfaction

b. Assist in creating customer and community good will by maintaining desirable shopping conditions, meeting customer service standards, and handling customer complaints or requests according to company policy

V. EQUIPEMENT

Computers Money Counter Fax Machine

Register Lotto Machine Copier

Order Machine Western Union Equipment Laminating Machine

POS Scales Price Maintenance Systems

VI. RELATIONSHIPS

1. The Assistant Front End Manager reports directly to the Front End Manager, and also receives direction from the Store, Co, and Assistant Managers on goals and objectives to be achieved.

2. The Assistant Front End Manager will also maintain close relationships with Zone Coordinators for assistance in systems problems or implementation of new Front End programs.

VII. CONCLUSION

Statements included in this job description do not necessarily represent an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the position, or require that other or different tasks be performed, as circumstances occur.

Job Type: Full-time

Pay: $16.25 - $20.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Supervising: 1 year (Preferred)
• Customer Service: 1 year (Required)

Ability to Relocate:

• Seymour, IN 47274: Relocate before starting work (Required)

Work Location: In person