Front Desk/Night Auditor

Front Desk Clerk/Night Auditor

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide exceptional guest services, ensuring guest satisfaction throughout their stay
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records of transactions
- Perform night audit duties, including reconciling daily transactions, preparing reports, and ensuring accuracy of financial records
- Respond to emergency situations and provide appropriate assistance

Skills:

- Excellent customer service skills with a focus on guest relations
- Strong communication skills, both verbal and written
- Knowledge of hotel operations and procedures
- Experience with night audit functions is preferred
- Multilingual abilities are a plus
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
- Proficient in using hotel management software systems
- Ability to work independently as well as part of a team

This is an exciting opportunity for individuals interested in the hospitality industry. We offer competitive pay, a supportive work environment, and opportunities for career growth. If you have a passion for providing exceptional guest experiences and possess the necessary skills, we would love to hear from you.

Please note that only qualified candidates will be contacted for an interview.

Job Types: Full-time, Part-time

Pay: $15.69 - $18.00 per hour

Expected hours: 16 – 35 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Overnight shift

Work setting:

• In-person
• Resort

Ability to Relocate:

• Manchester, CT 06042: Relocate before starting work (Required)

Work Location: In person