Front Desk Supervisor

As a member of our hospitality team, the primary responsibility of a Front Desk Supervisor is to provide effective leadership and supervision to the associates and ensure smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service.
• Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere.
• Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction.
• Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests.
• Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort.
• Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions.
• Greet guests in a professional manner, providing a warm and friendly arrival experience.
• Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction.
• Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations.
• Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations.
• Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information.
• Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction.
• Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy.
• Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience.
• Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy.
• Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions.
• Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)