Front Desk Shift Lead

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

Opportunity:

We are looking for qualified individuals to apply for our wellness consultant position with the opportunity to grow with Massage Envy! Starting pay BOE $15.75-$16.75 starting plus monthly bonuses! (potential of Assistant Manager position $18.50/hour with performance bonuses)
Possible Growth Plan!
Week 1: Sales Associate Training
Week 2: Perform as Sales Associate
Week 3: Shift Lead Training
Week 4: Confidently Leading Shifts
Week 5: Driving Performance of Shifts
Week 6: Assistant Management Training Begins
Positions Available

1 Shift Lead
1 Assistant Manager
Essential Duties:

• Providing excellent service to members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival and selling and renewing memberships, calling inactive members to invite an appointment, log and relay member concerns to manager.
• Assists in maintaining professional, clean and organized Front Desk and reception area.
• Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.)
• Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys.
• Assists in maintaining cleanliness of therapy rooms, common areas and store room, assist with stocking linen shelves and replacing full linen bags; assists with checking lotion supplies and assists with inventory.
• Other duties as assigned by Clinic Management.

Additional Duties at Assistant Manager Level:

• A leader who is professional, dependable and a self starter!
• Ability to hold staff accountable and give a constructive "in the moment" feedback.
• Must enjoy sales and working directly with clients to ensure excellent customer service.
• Able to recommend enhanced services and present membership plans.
• Ability to push tasks and projects forward, finishing in an organized and timely manner.
• Ability to connect and communicate with clients and coworkers.
• Manage the daily operations of the spa and maintain a professional and impeccable spa environment.
• Ability to multitask and stay calm when we get busy.
• Inspire high quality work from peers.
• Flexible Schedule- several shifts options available, 4 weekend days required per month.

Education, Skills and Experience:

• High school diploma or equivalent (GED) required.
• Basic math and cash handling experience, phone and computer skills.
• Customer service and sales experience, required .
• Must be customer service oriented and able to interact professionally with members/guests, prospective clients, vendors and clinic management.
• Must have good communication skills in order to effectively communicate with members/guests on membership benefits, and clinic policies and procedures.
• Must be able to prioritize and perform multiple tasks.
• Must work cohesively with others in a fun and fast paced environment.
• Must be able to work flexible days and hours.
• Satisfactory results of background and reference check is a condition of employment in this position.
• General knowledge of services and modalities offered by Massage Envy Spa. Understands and believes in the healing benefits of massage therapy and bodywork.