Front Desk Shift Lead

Position: Senior Experience Associate

About MiniLuxe

Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!

About this Role:

MiniLuxe is hiring a Senior Experience Associate to support the client experience and studio operations to drive operational excellence, and consistency across the market.

This role requires 3+ years of experience in retail, spa/salon, or hospitality. Candidates without relevant experience need not apply.

What You’ll Accomplish:

· Supports the client experience and studio operations during each shift.

· Provides exceptional and meaningful service to clients.

· Quickly and efficiently resolves client issues in the moment or with timely follow up.

· Proficiently schedule and prioritize the Zenoti booking system to drive revenue and balance client/team member needs.

· Uphold the highest standards of clean consistently throughout the day.

· Accountable to driving retail revenue and sharing knowledge to fellow team members

· Ensures inventory is regularly and accurately received and accounted for.

· Supports weekly/monthly inventory counts in studio.

· Leads training and development for new Experience Associate hires.

· Creates and maintains weekly Experience Associate schedule for assigned studio(s) in the market.

Who You Are:

· Excellent communication, verbal, and written skills

· Exceptional interpersonal, planning, and organizational skills

· Highly motivated, results-oriented, and a self-starter

· Ability to influence, motivate, and communicate cross functionally

· Problem solver, able to navigate operational issues with resilience

· Ability and willingness to travel to studios within the market

MiniLuxe Benefits:

MiniLuxe is always leveling up our benefits package to provide what our team wants. This includes:

· Competitive compensation package

· Retail Commission

· Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)

· Paid Time Off

· Retirement savings account aka 401k

· Free Services & Retail Discounts across our awesome non-toxic products

· Flexible Schedules

· Continued development and learning opportunities

Job Type: Full-time

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Work Location: In person