Front Desk Registrar PRN- Clemson Urgent Care

Primary Function/General Purpose of Position

The Front Desk Registrar is the welcoming agent for patients into the Urgent Care center and collects necessary information to initiate the Urgent Care visit. The registrar communicates and models the mission and values of Bon Secours Mercy Health.

Essential Job Functions

• Collect patient information and co-pays required to initiate an Urgent Care visit and document such information within the electronic medical record (EMR).

• Answers phone in a manner consistent with Bon Secours standards of excellence, appropriately routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.

• Follows front end revenue cycle check-in standard work including: Obtains registration from patients and accurately enters required information into the computer system, Secures signatures on all required forms and updates information accordingly, Registers patients in a timely and accurate manner, Collects missing information from the patient, Collects necessary co-pays and/or collection balances from the patient.

• Maintains a safe and supportive environment by keeping the work area, supplies, and equipment in clean, orderly, and safe manner, ensuring availability and proper functioning of supplies and equipment.

• Participates as an active member of the patient care team, including attendance at clinical huddles

• Reconciles cash drawer at the close of the day. Schedules follow-up appointment and/or assists with scheduling other services for patients.

• Other duties include but not limited to DOT specimen collection, ordering supplies, cleaning and/or disposing of contaminated supplies, scheduling, phone triage

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Medical Assistant Certification from an approved issuer (preferred)

Education

High School Diploma or GED (required)

Work Experience

One year of face-to-face registration experience (preferred)

Skills

Ability to use standard office equipment (i.e. computer, copier, phone, fax machine)

Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.

Attention to detail

Acceptance of authority

Critical thinking

Communication with family members

Teamwork

Conflict resolution

Active listening

Relationship building