Front Desk Receptionist

Full Job Description

Etheridge Complete Dentistry is seeking a full-time front office receptionist. Great communication and computer skills is a must. Knowledge with Eagle Soft is a plus! The ability to align with our mission statement is imperative.

Mission Statement:

Serving the Lord through educating and empowering our community regarding their dental health.

Main Job Tasks, Duties and Responsibilities:

• greet patients by name upon arrival

• Set arrival indicators

• Call on late patients when they are 5min over appt. time.

• register new patients according to established office protocols

• assist patients to complete all necessary forms and documentation

• verify and update patient information-address,phone number, health history, insurance, DSP.

• If no insurance breakdown-retrieve it ASAP.

• Reply to patients through email.

• Communicate pertinent patient information to the team-huddle or messenger

• Check messages and get back to patients before the next business day.

• Morning/afternoon chores

• inform patients of dental office procedures and policy

• enter all relevant patient information into data system

• answer and manage incoming calls

• schedule patient appointments

• confirm upcoming appointments and recalls according to office protocol

• check daily appointment schedule and keep it full-pull from quick fill

• organize referrals to other specialists

• check in lab work appropriately

• collect and receive payments from patients at time of treatment-when needed.

• inform patients of financial treatment plan options-Dental Savings Plan, Care Credit, cash pay discount 20%

• prepare and mail billing statements

• sort and distribute incoming and outgoing post

• A willingness to help when needed with other tasks.

Teamwork

• All front office team members need to look for projects to keep them busy during slow periods.

• Proactively communicate with the back office so they know any changes in the patient’s financial status.

• Participate in huddles by providing vital information for customer service and case acceptance.

• Be prepared for Perfect Day meeting by reviewing the day’s patients with outstanding treatment needs and presenting to the team.

• Fully utilize administrative time to prepare for the next day.

• Embody the practice philosophy in all actions and decisions.

• Assist in maintaining the reception area and front office in a neat, orderly, and welcoming condition.

• Assist the clinical team in cleaning the rest of the office (trash, floors, restrooms, instruments, etc.).

Benefits:

-401K -

401(k) matching

-Paid Holiday

-Employee discount

-Paid time off

-Retirement plan

Office Info:

10800 E 77th Terr.

Raytown, MO 64138

816-358-1122

Office Hours:

Monday- 7am-3pm

Tuesday- 7am-4pm

Wednesday- 7am-3pm

Thursday- 7am-3pm

Friday- CLOSED

Saturday- CLOSED

Sunday- CLOSED

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 32 – 37 per week

Benefits:

• 401(k) matching
• Employee discount
• Retirement plan

Schedule:

• 8 hour shift
• Day shift

Ability to Relocate:

• Raytown, MO 64138: Relocate before starting work (Required)

Work Location: In person