Front Desk Patient Coordinator

Family Acupuncture and Wellness is seeking a full-time Front Desk Patient
Coordinator. Our busy, growing practice offers a variety of services to help our patients manifest their best health including functional medicine, acupuncture, Chinese herbal medicine, and massage therapy.

We are seeking an enthusiastic and high-energy individual to become part of our patient experience team.

Responsibilities:

• Schedule patient appointments for all aspects of our practice
• Manage the flow of patients as they arrive and depart
• Coordinate with our providers for any particular patient needs or requests
• Be prompt and friendly when answering current or prospective patient communications either by phone or email
• Arrange and collect patient payments
• Create a clean, orderly, and efficient environment in our lobby
• Assist in maintaining the sanitation and safety our treatment rooms by helping with disinfecting procedures and changing linens
• Tour guide prospective patients through our various intake processes and answer basic questions about what they can expect for care
• Be passionate about what we do at Family Acupuncture + Wellness
• Form positive relationships with patients
• Assist in the office in other capacities as needed

Qualifications:

We will consider candidates from a variety of backgrounds, as long as they possess the following foundational qualities:

• A demonstrated track record of organization, dependability, and effectiveness
• A sincere, empathic, and caring way with people
• Ability to multitask and function happily in a busy, dynamic environment
• Skilled with office technologies and software systems
• Professional presentation and ready to smile
• Enthusiasm for the natural health modalities we offer
• Excitement about being a brand ambassador for the clinic and recommending the services we offer
• Enjoyment in being the center of attention while playing the role of tour guide/host
• Positive mind-set and sincere interest in supporting the dynamic growth of the clinic

Requirements:

• 2 yrs minimum of office and/or sales or customer service experience
• Positive attitude

Hours:

• Full Time – 40 hours/week
• Monday - Friday, shifts are generally either 8-4 or 11-7
• Flexibility to accommodate changes in schedule is required.

Compensation:

Compensation will include a salary, the opportunity for a monthly bonus based on reaching team goals, paid time off and holidays, and after a year the opportunity to participate in the practice's 401K plan with matching.

To apply:

• submit a resume
• submit a cover letter explaining why you believe you are a good candidate for this job

All of these steps need to be completed in order for the application to be considered.

We look forward to hearing from you!

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Portsmouth, NH 03801: Relocate before starting work (Required)

Work Location: In person