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SalaryThe Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and
courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
Responsibilities
- Oversee staff and operations of the Front Desk and acts as Manager on Duty in absence of Hotel
General Manager. - Within guidelines established by the hotel or management company, ensure proficient, professional
handling of arriving and departing hotel guests. - Displays leadership in guest hospitality, exemplifies exceptional customer service, monitors guest
satisfaction to identify areas of improvement. - Trains, motivates and supervises Front Desk staff; responsible for scheduling.
- Consistently achieves monthly revenue production targets.
- Ensure proactive, professional sales effort is consistently undertaken to maximize revenues.
- Ensure that guest problems and complaints are handled in a courteous and professional manner, and
ensure follow through. - Other duties may be assigned to meet business needs.
- High School diploma or GED required.
- Associate’s degree or other advanced degree is preferred.
- Strong communication and listening skills and the ability to work and communicate effectively with
the general public, employees, co-workers and with all levels of management. - Working knowledge of MS Office required and hotel property management systems.
- Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
- Highly organized, results oriented with the ability to be flexible with schedules, assignments
and additional duties. - Previous experience in Front Desk leadership a plus.
- Morning, evening, night, weekend and holiday work required.
Benefits for full-time Associates:
- Health / dental / vision / life
- 401k plan with 3% match after one year of employment
- Company-wide discounts on hotel rooms and restaurants
We offer daily pay to all Associates through ZayZoon!!!
An equal-opportunity employer
