Front Desk Coordinator

Front Desk Coordinator

Front Desk Coordinator plays a crucial role in providing exceptional customer service and ensuring the smooth operation of the Front Desk area. This position requires a blend of administrative skills, interpersonal communication, and the ability to handle a variety of tasks in a fast-paced environment.

Responsibilities:

• Patient Reception: Warmly greet patients and visitors as they arrive at the office.

Ensure a positive and professional experience for all patients.

• Appointment Scheduling: Efficiently schedule and confirm appointments.

Work with the treatment coordinator to determine accurate scheduling of patients.
Coordinate with patients to gather necessary information and documentation.

• Patient Registration: Collect and verify patient information, including insurance details.
• Ensure accuracy and completeness of patient records in TDO.

Insurance Verification:

• Verify insurance coverage and benefits for patients.
• Estimate patient cost and insurance costs.
• Communicate financial responsibilities to patients and address any related inquiries. Making sure that they understand their financial obligations before their scheduled appointment.
• Prepare and submit dental insurance claims accurately and in a timely manner.
• Ensure that all required documentation, such as treatment plans and supporting documents, is included with claims.
• Use electronic billing systems and software to streamline the claims submission process.
• Assign accurate dental procedure codes to treatment services.
• Verify that billing codes align with insurance requirements and guidelines.
• Review and update billing information in accordance with changes in insurance policies.
• Monitor the status of submitted claims to identify and address any delays or denials.
• Investigate and resolve claim rejections or discrepancies promptly. Follow up with insurance companies to inquire about claim status and ensure timely processing.
• Prepare and submit appeals for denied or underpaid claims.
• Gather necessary documentation to support appeal cases.
• Track and manage the appeals process to maximize claim reimbursement.

Billing and Payment Processing:

• Under the guidance of the office manager, undertake responsibilities related to managing accounts receivable.
• Process payments, and handle billing inquiries.
• Ensure accurate financial transactions.
• Monitor customer accounts for overdue payments. Identify and follow up on overdue accounts to facilitate timely payments.
• Implement and enforce credit control procedures to minimize late payments.
• Maintain organized and up-to-date records of all accounts receivable transactions.
• Prepare regular reports on accounts receivable status for management.
• Prepare nightly end of day reports and deposits.

Maintain Front Desk Area:

• Keep the Front Desk area organized and tidy.
• File and archive supporting documentation for future reference.
• Phone and Email Communication:
• Answer phone calls promptly and professionally.
• Respond to emails and voicemails in a timely manner.
• Collaboration with Clinical Staff: Coordinate with the clinical team to ensure smooth patient flow.
• Communicate patient arrivals and any special requirements to the clinical staff.
• Work collaboratively to complete other necessary duties.

Problem Resolution:

• Address patient concerns and resolve issues promptly.
• Communicate with customers regarding payment reminders and outstanding balances.
• Provide excellent customer service in addressing payment-related queries.
• Escalate complex matters to the appropriate personnel when necessary.
• Work under the office manager to complete other tasks as necessary.
• Maintain Patient Confidentiality:Adhere to HIPAA regulations and maintain the confidentiality of patient information.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift

Work Location: In person