Front Desk Concierge

Job Description

Looking for a Full Time Concierge for our senior living community, The Firs.
Schedule: Tuesday - Friday 8:30am - 5pm Saturday 8am-5pm
Starting wage is $17.50 per hour, DOE

Job Summary: The responsibilities of the Concierge is to handle a variety of administrative duties, greet visitors, answer phone, relay messages and is often the customers first contact with the community. It is important that the Concierge always provides excellent customer service and promotes the positive image of the community through dress and behaviors.

Essential Job Duties (Include % of time for each responsibility):
- Arrive to work on time and prepared for your shift 100%
- Maintain a neat a professional appearance keeping the front entrance, lobby, and reception areas clean and organized 20%
- Ensuring all people who come in contact with are welcomed warmly to the community by standing to greet and offering any assistance needed 30%
- Answering telephones within 3 rings, always using a professional and courteous voice followed by the designated script 20%
- Transferring incoming calls or take and deliver appropriate messages 20%
- Monitor all visitor, requesting them to sign in and out of the logbook, reporting and suspicious persons or activity immediately to the supervisor 20%
- Sort and distribute incoming mail 5%
- Accept and report resident’s special requests 5%
- Maintain communities lost and found 5%
- Order and replenish administrative supplies as necessary 5%
- Follow all safety standards when operating office equipment 100%
- Support department heads and Executive Directors in administrative functions 100%
- Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals 20%
- Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values 100%
- Encourage teamwork through open communication with Team Members. 100%
- Perform other duties as consistent with the position and assigned by the Front Desk supervisor and/or executive director 20%

Non-Essential Job Duties:
- None

Requirements (Include education, experience, special skills, licenses, certifications):
- High school diploma or GED
- Age over 18 years
- Background clearance as required by government regulations
- Negative TB test results
- Excellent communication skills including the ability to speak, write and read English
- Ability to operate computer, necessary software programs ( word, email, excel), scanners, copiers, and fax machines
- Ability to be professional at all times with other Team Members, residents, family members, and visitors
- Follow all grooming and dress standards to present the best image

Physical Demands (Include lifting, carrying, pushing, pulling, bending, walking, standing, sitting):
- Must be able to lift 25 pounds
- Must be able to move intermittently throughout day and throughout community
- Must be able to push a resident safely in their wheelchairs

Inspiring people, creating experiences, and supporting goals are just a few ways MBK Senior Living creates a positive work environment. It's how we support our team members, serve our residents, and achieve our pursuit – to be the senior living provider of choice in each market we serve.

MBK Senior Living has pursued this goal for more than 30 years. Currently, the company owns and operates 35 Independent Living, Assisted Living, and Memory Care services in senior living communities throughout the Western United States. We’re proud to have been ranked among the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a “Great Place to Work” by the Great Place to Work Institute since 2017.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and reasonable accommodation for qualifying individuals in employment, its services, programs, and activities. To request reasonable accommodation, contact talentacquisition@mbk.com.

Regulatory Disclosures for Senior Living Communities with Medicaid Residents: An “Excluded Party” is a person that the federal or state government found not eligible to provide care and services in a facility that receives Medicare or Medicaid funding. If employed at one of our senior living communities that receives Medicare or Medicaid funding, team members must not be considered an “Excluded Party” as defined by the U.S. Department of Health and Human Services, any state Medicaid Programs, and any additional federal and state government contract programs. If, as a team member, you learn that you are an Excluded Party at any time, you must present your Excluded Party notice letter to your supervisor immediately.

Other Regulatory Requirements: If employed at one of our senior living communities, team members must continually comply with certain laws and regulations that impact the company, including, but not limited to, as applicable, state licensing regulations, the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Resident Rights as defined by the U.S. Department of Health and Human Services, and any other federal or state laws relating to team members’ professional licenses.

HIPAA Disclosure:

All Team Members prior to commencing employment and once employed must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs. If as an associate you learn you are an Excluded Party, you must present your Excluded Party notice letter to your supervisor immediately. An Excluded Party is a person that the federal or state government found not eligible to provide care and services in a Community that receives Medicare or Medicaid funding. In addition, at all times, during your employment, all associates must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating you an associates’ professional license.

Job Type: Full-time

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: In person