Front Desk Clerk (Part Time)

Provides excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay.

Here's why you'll love it here!

We offer an excellent benefits package to our part-time Team Members that include:

• Salary Range: $24.00 - $31.00 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.

Schedule Details:

Our Resort operates 7 days a week.

Additional Responsibilities Include:

• Ensures that every interaction with an owner or guest is a positive and memorable experience.
• Inputs information into the computerized reservations' system to update and maintain records. Calls for bell person, as needed.
• Accesses reservation system to check unit availability and assists guests with reservations or changes.
• Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes.
• Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
• Relays pertinent information to oncoming shift.
• Prepares and consistently restocks the Front Desk with supplies including preparing arrival packets and maintains clean work area.
• Reports any unresolved problems with owners and guests to management.
• Assists other departments as needed and carries out other duties as assigned by management.
• Regular attendance, grooming standards and safety guidelines established by the company and site.

What are we looking for....

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent experience.
• Able to work flexible schedules including mornings, evenings, weekends and holidays
• Proficient in the English language to communicate both verbally and in writing with guests, owners and co-workers, and fully comprehend job assignments.
• A courteous and professional demeanor and presentation when handling upset guests and difficult situations.
• Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Ability to multi-task and prioritize duties to meet demands.
• Prior cash handling and data entry experience required.

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

• Prior hospitality or related experience.
• Bilingual.
• Voice Certified.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.