Front Desk Agent/Night Auditor

Front Desk Agent

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints and resolve issues in a timely manner
- Maintain a clean and organized Front Desk area
- Assist with administrative tasks such as filing, data entry, and photocopying

Experience:

- Previous experience in guest relations or hospitality management preferred
- Knowledge of hotel operations and Front Desk procedures
- Bilingual skills (English and another language) are a plus
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Proficient in using phone systems and other office equipment
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively

As a Front Desk Agent, you will be the first point of contact for our guests. Your friendly demeanor, attention to detail, and exceptional customer service skills will ensure that our guests have a positive experience during their stay. Join our team and be part of creating memorable moments for our guests.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management to meet the ongoing needs of the organization.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person