Front Desk Agent

The Front Desk Agent is entirely responsible for maintaining positive guest interactions and courteously responding to the guests' needs. The position is critical to ensure that the quality of service for our guests is in accordance with Red Roof Inns’ standards and Hassle-Free Guarantee while working with members of our staff while maintaining accounting and financial accountability as well as safety and security of the hotel.

$12.50 - $15 hourly

• Welcome guests with friendly greetings and smiles and perform all guest-related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee and location information; keep the lobby clean and orderly)
• Check guests in/out; handle guest accounting and cashier functions
• Handling and monitoring reservations; review and report rate availability using the Front Desk computer system; update and monitor room status, promoting our Inn
• Daily cash count; preparing bank deposits and review of audit packages
• Reporting for daily occupancy/revenue, weekly operations, update corporate memorandum and/or operations manuals
• Communicate with Management and other GSRs, as needed, about problems, requests, and/or concerns regarding guests or rooms
• Work with housekeeping to communicate checkouts, stay-overs, rooms cleaned, and rooms in need of maintenance
• Cross-train in all Front Desk shifts
• Night Audit shift requires daily reconciliation of transactions and preparing audit package for Inn Management approval
• Other duties as assigned

• High School Diploma
• Equivalent work experience
• 1-2 years in a previous customer service position required
• Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.)
• Must maintain a professional appearance in Red Roof Inn provided uniform with a consistently friendly attitude towards guests and staff
• Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision
• Basic English communication (verbal and written) skills required
• Must be able to work weekends and some Holidays

At Red Roof Inn our goal is to make sure that our guests have a great experience and it all could start with you.