Front Desk Agent

The Front Desk Agent proudly serves as the face of the hotel. The primary focus of this job is to provide an outstanding customer experience from check-in to check-out, while supporting the overall operations of the hotel.

Responsibilities include:

• Providing prompt and courteous facilitation of guest arrival and departure
• Answering guest questions regarding the hotel and surrounding area
• Listening to and resolving guest concerns with patience and tact
• Mastering the Marriott computer and reservation system
• Efficiently coordinating reservations and room blocks
• Maintaining order and cleanliness of the Front Desk and lobby and other related tasks.

Qualified candidates must;

• Have a high school diploma
• 2+ years of related hospitality experience
• Have a pleasant personality, strong work ethic, proficiency with technology, and excellent guest service skills
• Have the ability to push, pull, carry and/or lift 30 pounds on a regular basis

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Are you currently employed?

Experience:

• Hospitality: 2 years (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person