Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, services, and local attractions
- Handle guest complaints or concerns with empathy and problem-solving skills
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments as needed
- Maintain a clean and organized Front Desk area

Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software for reservations and guest management
- Attention to detail and accuracy in handling guest information
- Ability to remain calm under pressure and handle difficult situations with professionalism

This role requires a friendly and outgoing individual who can provide exceptional customer service to our guests. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. You will also play a crucial role in maintaining the smooth operation of the Front Desk area.

If you have a passion for guest relations and enjoy working in a fast-paced environment, we would love to hear from you. Join our team today and be part of creating memorable experiences for our guests.

Job Types: Full-time, Part-time, Seasonal

Pay: From $14.56 per hour

Expected hours: 24 – 48 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings as needed
• Every weekend
• Holidays
• Monday to Friday
• Nights as needed
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person