Front Desk Agent

The Resort at Paws Up is seeking a Front Desk Agent to add to our team. The role of the Front Desk Agent is to ensure an exceptional experience to resort guests through anticipatory service, communication, and exemplary customer service. It is also the role of the Front Desk Agent to ensure thorough internal and external communication with other departments and guests.

The Primary Functions are:

• Check guests in and out through resort systems.
• Ensure all guest folios are accurate and reviewed prior to the guest departure.
• Reply to Paws Up App messages are received and replied to in a timely and professional manner.
• Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc.
• Answer phones in a timely and courteous manner and dispatch calls accordingly while following the company’s phone etiquette standards.
• Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence are handled with proper grammar.
• Act as liaison between the guest and departments on guest requests, ensuring follow through, completion, and resolution.
• Provide detailed communication regarding guest issues to all relevant departments to ensure an appropriate solution for guest recovery.
• Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
• Ensure confidentiality of guests before and throughout their stay.
• Assist with guest service issues promptly and efficiently.
• Sell and promote resort revenue generating activities, guest enrichment activities, accurately and promptly assisting to remedy guest service issues.
• Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams.
• Maintain up-to-date awareness of Resort information and amenities.
• Follow and complete daily department checklists.
• Compile data and reports as needed.
• Maintain clean and clear work environment while staying organized and efficient.
• Assist in the arranging and organization of guest celebration amenities that are unique and personalized.
• Create Purchase Requests for any last-minute guest billable items for the Town Runner to pick up in town.
• Assist guests with personal shipments.
• Always maintain a high level of attention to detail.
• Communicate and maintain timelines and priorities.

Team members can look forward to:

• $250 Referral Bonus
• Employee lunch provided
• Employee Assistance Program
• Employee discounts on merchandise
• Carpool Reimbursement $5-$20/Day
• Opportunities for career development and advancement

Check it out for yourself!

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.