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SalaryFront Desk Agent (Part-Time) - DoubleTree by Hilton Hotel San Jose
The Doubletree San Jose is looking for a Part-Time Front Desk Agent to join their team! This is a perfect opportunity for someone who has a passion for customer service and grow within the hospitality industry.
We're less than five minutes from San Jose International Airport and ten from downtown San Jose. Shopping, restaurants, and more!
This a part-time role that will need to have open availability to work Friday-Sunday, during holidays, and overnight if needed.
What will I be doing?
A Front Desk Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
- Respond to guest inquiries and in a timely, friendly and efficient manner.
- Provide driving and/or walking directions to guests to local destinations.
- Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions.
- Assist fellow team members and other departments wherever necessary to maintain positive working relationships.
- Provide or obtain accurate information
- Full availability to work varying shifts that include Graveyard shifts, weekends and holidays is required
- Previous customer service experience preferred
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Starting wage is $23.16 and rate increases after 90 day probation period to $28.95 per hour
