Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring accurate and efficient check-in and check-out processes
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest complaints or concerns in a timely and courteous manner
- Assist guests with inquiries about hotel facilities, services, and local attractions
- Maintain a clean and organized Front Desk area
- Process payments and maintain accurate records of guest transactions

Experience:
- Previous experience in customer service or hospitality is preferred but not required
- Familiarity with hotel reservation systems and phone systems is a plus
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to provide exceptional customer service
- Ability to multitask and prioritize tasks in a fast-paced environment

Please note that this job description is not exhaustive and additional responsibilities may be assigned as needed.

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Benefits:

• Employee discount

Schedule:

• Evening shift
• Holidays
• Morning shift
• Overnight shift

Work setting:

• In-person

Experience:

• Opera PMS: 1 year (Required)
• Hotel experience: 1 year (Required)

Work Location: In person