Address
Form of work
SalaryWe are looking for a Host/Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation according to our values and culture. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks.
- Manage online and phone reservation.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Experience with hotel reservations software, like Cloudbeds.
- Understanding of how travel planning websites operate, like Booking and Expedia.
- Customer service attitude.
- Excellent communication and organizational skills.
- Degree in hotel management any similar degree is a plus.
Job Type: Part-time
Pay: $9.50 - $10.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
