Front Desk Agent

Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest requests and resolve any issues or complaints in a timely manner
- Assist with reservations and room assignments
- Maintain a clean and organized Front Desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed

Skills:
- Excellent phone etiquette and communication skills
- Strong customer service skills with a focus on guest satisfaction
- Ability to multitask and prioritize tasks in a fast-paced environment
- Knowledge of hotel management systems (e.g., reservation software)
- Proficiency in using phone systems and office equipment
- Bilingual skills (preferred)
- Experience in hospitality or guest services (preferred)

Please note that all positions at our company are paid, including internship positions. We offer competitive pay rates and opportunities for career growth within our organization. If you are passionate about providing exceptional service and creating memorable experiences for guests, we would love to hear from you.

Note: Please do not include any contact information such as email or phone number in the job description.

We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities:

• Register and assign rooms to guests
• Confirm phone and online reservations
• Respond to guest needs, requests, and complaints
• Collect payment from departing guests
• Keep records of occupied rooms and guests
• Communicate pertinent guest information to designated departments

​Qualifications:

• Previous experience in customer service, Front Desk service, or other related fields
• Ability to build rapport with guests
• Strong organizational skills
• Excellent written and verbal communication skills
• Has experience answering telephone calls and troubleshooting stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Exhibits working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent

You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest

You will bring excellent communication skills and a passion for putting our guests first

Handle customer complaints as necessary

Communicate with housekeeping to make sure guest rooms are ready

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Benefits

$12 - $14 hourly

Employee Discount

Schedule: • 8 hour shift • Evening shift • Holidays • Night shift • Weekends as needed

Job Types: Full-time, Part-time

Pay: $13.53 - $14.43 per hour

Expected hours: 36 per week

Benefits:

• Employee discount

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Nights as needed
• Night shift
• No weekends
• Overnight shift
• Overtime
• Rotating weekends
• Weekends as needed
• Weekends only

Ability to Relocate:

• Balch Springs, TX 75181: Relocate before starting work (Required)

Work Location: In person