Front Desk Agent

Job Description:

We are looking for a Front Desk Agent/PBX Operator to meet all guest needs in a efficient and courageous manner. Operate switchboard and communicate via hotel telephone system. Communicate with guests, general public, management and staff in English. Understand and comply with Policies and Procedures.

Responsibilities:

• Greet and welcome all arriving guest, process check ins and departures as well as necessary payments.
• Answers all incoming calls and forward them to correct room or extension.
• Service messages for rooms and administration offices.
• Service wake-up calls for guests according to the standard procedures.
• Locate hotel employees by way of radios or cellular.
• Handle and coordinate room assignments and accommodate guest requests.
• Offer referral for information and handle brief concierge requests.
• Handle group arrivals.
• Receives and resolves guest’s complaints.
• Promote and invite guests to use hotel’s restaurant and facilities.
• Maintain cleanliness of work stations and lobby appearance.
• Stock and prepare necessary material for each shift.
• Monitor Front desk areas for safety, security and appearance and reports any injuries, accidents or problems as necessary.
• Maintains efficient communication with other departments (ie: Housekeeping/engineering/Sales)
• Responsible for accurate cash control and ensuring that all funds are accounted for and deposits made according to policy.
• Perform other duties as assigned.

Requirements:

• Able to read, write and speak verbally in English
• Needs to have minimum typing skills and a reasonable spelling capability
• Excellent communication skills and familiarity with the hospitality industry
• Experience: Customer service or hotel experience

Benefits: Full-time position available

• Flexible scheduling
• Days, nights, weekends, and overnight shifts
• A supportive work environment
• Employee recognition awards
• Referral program bonuses
• 401 K
• Dental, Medical, Pet care

The Garland is a North Hollywood hotel that offers guests a uniquely authentic LA experience that is comfortable, welcoming, and stimulating in an open environment and retro-cool style to give them a flavor of the care-free, easy-going feeling that has always made LA a special place to be.

The Garland team is about working together, having fun and being happy, with genuine hospitality, and celebrating each of our unique differences. We offer rewarding benefits in the form of Medical, Dental, Vision, Life Insurance, Flexible Spending Account, and 401K for eligible associates. But that's not all...here at The Garland we believe in celebrating our Associates with a wide variety of recognition programs and events all year long!

Job Type: Full-time

Pay: $21.84 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: In person