Front Desk Administrator

Description
Title:Front Desk Administrator
Reports to: Vice President
Compensation and Benefits:
Hourly non-exempt position paying between $22-$28 / hour doe. Medical benefits (medical, dental, vision, and more) vacation/holiday/sick time, 401(k) + matching after 6 months. Position is located in Seattle, WA, and is on-site Monday to Friday starting at 8:30am - 5:00pm each day.
About Us:
For over 75 years, Argosy Cruises has been part of the Northwest fabric. Founded as the Spring Street Water Taxi and then through the years operating as Seattle Harbor Tours and now as Argosy Cruises, our family-owned and Seattle-operated company has become the Northwest's premier cruise company.
We offer must-see tourist attractions, like Seattle's Original Harbor Cruise, host countless social parties and corporate events, and put on community activities, including the annual Christmas Ship Festival and other holiday events.
Essential Job Functions

• Open and close the office daily
• Manage Front Desk email account used as the face of the company
• Provide hospitality to all guests and help to create a welcoming environment.
• Answer main phone line and respond to inquiries or transferring calls as needed
• Process and distribute daily mail/packages, including depositing checks.
• Support phone and email ticketing requests, customer chat, and customer service requests.
• Maintain and update the phone tree to reflect changes in the schedule, updates to company policy, and special events.
• Update manifests to reflect changes in daily operations
• Purchase, organize, and replenish office materials such as snacks, printer supplies, paper, office supplies, etc.
• Complete general purchase requests from Argosy department heads
• Coordination of office-related contracts (office equipment, cleaning companies, maintenance, etc.) and subscriptions.
• Act as primary liaison to building ownership for facilities requests including parking passes, keys, badges, etc.
• Be primary contact for office emergency plans.
• Complete expense reports and manage coding of purchases
• Maintain Asset tracking spreadsheet including uniform inventory
• Support the onboarding of new employees, annual notifications to employees, and other related training.
• As-needed light janitorial duties including emptying garbage/recycle/compost, and maintaining a clean and sanitary breakroom and office.
• Take notes and maintain minutes for meetings on an as-needed basis
• Making travel arrangements on an as-needed basis
• Cross training on all shoreside operations team modules. Seasonal support with Shoreside operations department as assigned
• Other tasks as assigned

Requirements
Qualifications/Knowledge, Skills, Abilities

• Ability to complete a high volume of tasks and projects with little or no guidance.
• Ability to react with appropriate level of urgency to situations and events that require quick response or turnaround.
• Able to maintain a high level of integrity and discretion in handling confidential information.
• Excellent judgment is essential.
• Ability to switch gears at a moment's notice.
• Thrive in an intense, do-it-yourself, start-up environment.
• Ability to work well within a cross-functional team environment and diverse communities

Job Requirements and Qualifications

• High School Diploma or equivalent, G.E.D
• Timely - role is in office Monday through Friday from 8am each day.
• 1-3 years of experience in the customer service or hospitality administrative professional area.
• Must be able to speak, read and write English fluently
• Proficiency in Microsoft Office including Word, Excel, Outlook, and Teams
• Proficiency with standard office equipment: copy machine, fax machine, telephone

Physical Requirements and Work Environment

• Frequent sitting, standing, and walking.
• Ability to lift 25 pounds without assistance
• Position may occasionally work outdoors, in all type of weather conditions.
• Agility sufficient to safely navigate piers, docks, decks, dirt pathways, clamshell paths.
• This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment, and the ability to sit and to use a computer for significant periods of time.