Front Desk (3pm - 11pm)

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agents responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Manage cash drawer and perform cash drops at the end of shift, when necessary
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Maintain updated records of bookings and payments
• Restock inventory in our Suite Shop
• Keeping Lobby clean as well as coffee are cleaned and fully stocked

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred, but not required
• Experience with hotel reservations software such as OnQ PM is a plus
• Understanding of how travel planning websites operate, like Booking.com Expedia and Hotels.com
• Customer service attitude
• Excellent communication and organizational skills

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: No more than 16 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Rotating weekends

Work setting:

• In-person

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front Desk: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person