Address
Form of workJob Description
Job Summary: An Account Manager is responsible to execute the day-to-day operations for a customer account, working with both the customer shipping personnel and carrier sales personnel, to provide the best possible service to the customer – for a profit.
Responsibilities
- Learn all customer expectations, processes and KPI’s
- Understand the customers shipping network
- Identify and communicate with all customer shipping personnel daily
- Set up and manage all shipments in the TMS
- Confirm appointments and requirements for all shipments
- Help grow the volume, revenue, and margin on customer accounts
- CRM usage as needed
- Daily interaction with Carrier Sales Team
- Problem Solving with customer focused solutions
- Rate Negotiations for available spot shipments
- Industry & Market Knowledge
- Build relationships with internal and external key stakeholders
- Check-ins with Customer Sales Executive as needed
- Proactive Communication
- Build Rapport & Have fun
Key Performance Indicators (KPI’s)
- Shipment Volume
- Gross Revenue
- Gross Margin
- Volume, Revenue and Margin growth
- Customer KPI compliance
- Customer fulfillment
Job Description
As an Account Manager, you will be expected to be able to complete the following tasks:
- Execute all TMS functions related to operating the account for every load
- Work with Carrier Sales team to support best possible load and lane coverage
- Partner with Carrier Sales team with new lane or load opportunities
- Quote ad-hoc or spot shipments daily for customer
- Proactively seek out more business from customer
- Provide regular updates on shipment statuses to customers as needed
- Communicate regularly with Customer Sales Executive on status of account
- Understand and review customer profile and SOP
- Identify and adhere to all customer KPI’s
- Update Customer Profiles and SOP’s as needed
- Assist with all customer bids as needed
- Escalate all serious issues to management and CSE on account
- Assist with any AR / AP problems as needed
- Continuous understanding and knowledge of market conditions and industry trends
- Build rapport with all internal and external key stakeholders
- Must meet or exceed daily, weekly, and monthly Account Management KPI’s
Other Duties
- Participate in meetings
- Interact with multiple departments
- Perform additional tasks when requested by management
- Reporting and analysis
- Adhere to company policies and procedures
Basic Requirements
- Basic computer literacy
- Microsoft office (Word, Excel, Outlook)
- Verbal communication etiquette
- Written Communication etiquette
- Professional and corporate demeanor
- Basic understanding of the transportation industry
Job Type: Full-time
Salary: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Branex Group is headquartered in Auburn Hills, MI and is a certified Women’s owned business through the Women’s Business Enterprise National Council (WBENC). We have a leadership team with over 30 years of experience and a proven track record of growth within the staffing industry. Branex Group was founded to fill the void that regional and national companies have due to a large client base, ultimately resulting in a limited talent pool. Ironically in the staffing industry, the longer that you have been in business and the more clients that you have, the fewer companies you are able to recruit candidates from due to contractual obligations. Because of an unemployment rate at nearly 0% in the technical field this has created an obstacle for some of the most successful staffing companies and hurt the hiring goals of clients that engage them.
