Fraud Specialist - Jpmorgan Chase, Elgin, Il

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JPMorgan Chase - Fraud Specialist 2500 Westfield Drive, Elgin, IL
Job Description
A Successful Fraud Specialists will balance their focus on business results with offering options and finding solutions to help our customers.
They are also:

• Very comfortable communicating with customers in a metrics-driven environment
• Able to navigate multiple technologies while staying engaged with our customers
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customer
• Take ownership of each customer interaction while treating customers with respect and responding with empathy
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of our customers quickly and effectively
• Effectively prioritize work to ensure efficiency
• Are required to abide by all applicable regulatory and department practices and procedures

Qualifications

• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement
• High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Must be able to pass a background check

Responsibilities

• Possess strong customer focus with the ability to have detailed conversations with our customers
• Take ownership of each customer interaction while treating customers with respect and responding with empathy
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Are required to abide by all applicable regulatory and department practices and procedures
• Respect and value diversity, integrity, and teamwork

Benefits

• Competitive base salary
• Paid time off
• Savings programs
• Medical and dental health care insurance plans start on day 1
• Tuition assistance
• Provide paid classroom and on the job training that start on day 1

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours