Address
Form of workJob TitleFraud Monitoring Manager
Full-Time/Part TimeFull-time
Pay Range InformationExact compensation may vary based on skills, experience, and location.
Expected work hours40 hours a week
Salary Grade Minimum - Annual$68,700.00
Salary Grade Maximum - Annual$117,200.00
Salary Grade Minimum - Hourly$33.03
Salary Grade Maximum - Hourly$56.35
Job Description
Requirements
Full-Time/Part TimeFull-time
Pay Range InformationExact compensation may vary based on skills, experience, and location.
Expected work hours40 hours a week
Salary Grade Minimum - Annual$68,700.00
Salary Grade Maximum - Annual$117,200.00
Salary Grade Minimum - Hourly$33.03
Salary Grade Maximum - Hourly$56.35
Job Description
The Fraud Monitoring Manager is responsible for providing management and oversight across the Fraud Monitoring team's efforts to detect and prevent fraud, initiate appropriate action in an effort to mitigate fraud losses to the Bank and our customers, and in accordance with the bank's policies and procedures.
Responsibilities include but not limited to:
- Supervise and provide guidance to the Fraud Monitoring Team which includes (but not limited to) daily oversight/management, workflow prioritization, potential vs. confirmed fraud decision making, team growth and development, hiring, and individual performance management. Delegate and prioritize daily work items (e.g., fraud alerts) for assignment and disposition.
- Ensure timely deployment/enhancement of fraud mitigation strategies to avoid losses to our customers and the bank.
- Provide immediate, hands-on managerial review, analysis, and assistance to team members investigating instances of potential and confirmed fraud. Provide quality assurance reviews of the team's work product with specific attention to accuracy, deadlines and items requiring escalation.
- Analyze historic fraud alerts to identify emerging trends requiring adjustments to the Fraud Monitoring system.
- Assist FRM with analyzing existing internal processes, procedures, and workflows to identify areas of improvements/enhancements.
- Develop and maintain fraud alert metrics and reporting methodology which contributes to FRM's overall reporting obligations.
- Effectively manage alert documentation storage and record retention standards.
- Draft/file Suspicious Activity Reports where applicable.
- Provide training to team members as needed.
Requirements
Required Skills:
- Knowledge of multiple forms fraud, financial crimes, scams, and schemes, beyond AML. Knowledge of banking industry laws and regulations to include Regulation E, CC, the FCRA, FACT Act, the BSA, The USA Patriot Act, U.S. Treasury AML guidelines, OFAC requirements and Suspicious Activity Reporting requirements.
- Experience detecting and deploying mitigation strategies regarding various forms of fraud committed against financial institutions.
- Demonstrate an enhanced ability to analyze existing processes and workflows to identify unmitigated risks and emerging trends, and areas for process improvement.
- Comprehensive knowledge and understanding of the individual skills and tasks within the team.
- Expert knowledge of the following Fraud Monitoring typologies including identification, investigation, and disposition workflow (but not limited to): Check fraud, ACH-ODFI, ACH-RDFI, Wire, Zelle, Me-to-Me (e.g., TransferNow), Employee, Online Banking, Mobile Banking, Bill Pay, Debit Card, Credit Card, Voice Verification, Business Email Compromise, etc.
- Support model risk management with the tunning and validation of the FRM Fraud Monitoring tool.
- Experience with migration/conversions.
- Experience with the following tools and technology (but not limited to): Perspective Case Manager, FraudLink, Actimize ActOnce, Actimize Essentials, Actimize Xceed, (Mizer Core Banking System), IBS (Mizer Core Banking System), Neuance FraudMiner, Zelle/Compass, SalesForce, Microsoft Office, etc.
- Superior verbal and written communication skills.
- Ability to effectively communicate with senior management and other key stakeholders.
- Excellent research and analytical skills.
- Excellent organization and time management skills.
- Excellent technology and computer skills.
- Committed to continuous improvement toward excellence.
Required Experience:
- Bachelor's degree from an accredited college or university in a business-related field.
- Minimum 5 years' experience managing a mid-sized, fraud alerting or fraud investigations team or similar role.
