Fraud Investigations Supervisor

Sail into a career with Seacoast Bank!

The Fraud Investigations Supervisor is responsible for the oversight of the Investigations team within the Fraud Department driving productivity, quality and overall performance. This position will provide daily oversight and leadership of the departmental practices related to external and internal fraud detection, prevention, investigation, collection, and prosecution. In this role, the Fraud Investigations Supervisor will be responsible for the approval and quality assurance of case review and government reporting providing case support and feedback ensuring compliance and alignment with bank regulations. This position will support the Enterprise Fraud Manager with tracking and reporting losses and trends, provide subject matter expertise and guidance to other areas of the bank with respect to fraud related matters, and work to strengthen the control environment throughout those areas. In this role, the Fraud Investigations Supervisor will be responsible for mentoring, training, and developing investigations personnel, conducting one on one meetings with staff, and managing the performance evaluation process. Additional responsibilities include assisting with the development of policies and procedures, acting as a liaison with business partners, and maintaining regulatory and legislative compliance. The Fraud Investigations Supervisor will also maintain an active investigation case load as needed, while also managing and coordinating complex cases for the team.

Location: This position can be located within our office of either Stuart, Tampa, Miami, or Orlando

Essential Duties and Responsibilities:

• • Daily oversight and leadership to the departmental practices related to the external and internal fraud detection, prevention, collection, and prosecution
  • Assists in leading the day-to-day operations of the Fraud Investigations team in a fast-paced environment
  • Ensure compliance with applicable federal, state and local laws and regulations
  • Works collaboratively with Management to develop strategic plans and implement objectives in support of defined strategy
  • Ensure proper communication with team members for the success of timely implementation of business needs
  • Train, provide subject matter expertise and mentor Fraud Department employees and related business unites on fraud related matters
  • Maintain awareness of legal and regulatory compliance
  • Assist the Enterprise Fraud Manager with management functions including tracking and reporting fraud metrics
  • Participate in root cause analysis discussions to identify opportunities to predict, prevent and mitigate risk within processes and performance
  • Identify gaps in current systems, policies and strategies and take actions to mitigate emerging risks with guidance from management
  • Recommend enhancements and process improvements based on assessment of systems and processes
  • Assist in the development and execution of trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity
  • Conduct one on one meetings with staff and manage performance evaluations
  • Share knowledge and best practices with staff for continued development
  • Maintain appositive work environment through motivation and visibility to staff
  • Perform additional responsibilities and special projects as assigned by management
  • Adhere to Seacoast Bank’s Code of Conduct.

  EDUCATION and/or EXPERIENCE:

  • 8+ years of investigative fraud experience related to the financial industry
  • Bachelor’s degree or related work experience required
  • Management experience in financial crimes preferred, but not required
  • Certified Fraud Examiner (CFE) preferred
  • Internal Investigation certification preferred
  • Depth and breadth of knowledge in banking products, services, systems and workflows, transaction processing and recordkeeping, and applicable regulations
  • Comprehensive knowledge of various fraud schemes including but not limited to: online fraud, check fraud, card fraud, deposit fraud, and employee fraud; understanding prevention and investigation methods for each
  • Strong understanding of local, state and federal laws relative to fraud related matters
  • Knowledge of BSA/AML and OFAC laws and regulations
  • Strong knowledge and understanding of Regulation E, Regulation CC, and Uniformed Commercial Code articles 3 and 4
  • Ability to work independently with minimal supervision
  • Demonstrates strong communication skills both written and verbal.
  • Ability to multi-task and set priorities
  • Excellent analytical, judgement and research skills
  • Knowledge and experience with root cause analysis.
  • Demonstrates ability to proactively and independently identify, address and manage risk.
  • Team-oriented, great at problem solving, able to handle multiple priorities and excel in a dynamic and fast-moving environment
  • Participates in process improvement idea generation.
  • Competency in Microsoft Office Products