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Form of workAdditional Information: This hotel is owned and operated by an independent franchisee, Crescent Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc..
JOB SUMMARY
Join our amazing Santa Monica team as a Hotel Manager, this position contributes to the success of our property by creating and maintaining a guest-driven hotel experience. As a highly visible member of the property Leadership Team, the Hotel Manager functions as a right hand to the General Manager, while serving as a key liaison for hotel guests. The Hotel Manager will concurrently support the operation of the Front Office while providing oversight to other key departments to include Housekeeping, Maintenance, Front Office and Food & Beverage. They will serve as a role model for our company Mission, Vision and Values will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel.
JOB REQUIREMENTS
Job Duties & Functions
Monitor and evaluate each department's daily activities to ensure the successful operation of hotel facilities, services and amenities.
Establish and review departmental standards, guidelines and objectives, update and revise, as necessary.
Oversee hotel administrative processes such as staffing, training and budgeting/finance to ensure proper planning and organization.
Support the hotel's sales and business strategies to maximize revenues and profitability.
Partner with HR to create a positive work environment; Serve as a support resource for front line staff in all departments.
Conduct daily walkthroughs and quality checks to drive exceptional service and guest satisfaction at all points of contact, to include prearrival, checkin/checkout, restaurant/bar, transportation, housekeeping, laundry, banquets, conference services and maintenance.
Plan, organize and delegate daily operational activities against forecasted business volume.
Drive effective communication across all departments to ensure consistency, cohesiveness and understanding of objectives and priorities.
Address and respond to guest comments in person, on travel review sites, comment cards or other mediums.
Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
Intervene, assist and document instances of guest or employee incidents.
Approve and process vendor invoices, complete bank deposits, audit cash banks and perform other accountingrelated functions as necessary.
Maintain the integrity of the hotel's compliance with the company's safety and security programs, as well as other policies, programs and procedures.
Ensure adherence to brand standards and guidelines.
Analyze and evaluate hotel performance by compiling statistics such as occupancy reports, labor reports and guest satisfaction index.
Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
The Hotel Manager will work in close partnership with department heads, systems and processes related to the hotel & day to day operations, and for creating an energized and positive work environment the results in the delivery of exceptional guest services.
Education & Experience
A minimum of 5 years' previous hotel operations management experience in a fullservice environment, to include successful oversight of a large staff and focus on exceptional guest service.
Previous experience with Marriott branded hotels is strongly desired.
Bachelor's degree and/or appropriate combination of education and work experience to support onthejob effectiveness.
Uptodate certifications for safe food handling and responsible alcoholic beverage service.
Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives.
Strong systems knowledge and technology skills, with high proficiency in all Microsoft Office programs.
Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
Exceptional service orientation, with keen ability to focus and deliver on guest needs.
Reliable and responsible character, with exceptional follow up and attention to detail.
Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction.
Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
Schedule flexibility and ability to work extended and/or irregular hours to include nights, weekends and holidays.
Benefits
Salary Position - $160K Benefits Eligibility upon 30 days of employment (Medical, Dental, Vision, 401K, Life Insurance)
This company is an equal opportunity employer.
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The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
