Franchised Front Desk Manager

Job Number 24014120
Job Category Rooms & Guest Services Operations
Location TownePlace Suites San Antonio Westover Hills, 10015 Westover Hills Boulevard, San Antonio, Texas, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Krish Investments. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

JOB SUMMARY

 

As a world-class leader in the travel industry, there's no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe. 4No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. 

They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence. Perks you deserve: 

We'll support you in and out of the workplace by offering: Team-spirited coworkers Encouraging leadership Support to live a life of wellbeing and happiness Opportunities to serve and give back to the community Discounts on hotel rooms, gift shop items, food and beverage Recognition programs What we're looking for: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details

 

JOB REQUIREMENTS 

 

What you'll do: 

• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes Secure payment, 
• verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities and local interests 
• Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, 
• counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department 
• Communicate any emergency, lost item or theft to proper security staff and/or authorities Keep contingency lists in case of emergency and communicate any necessary messages 
• This role requires compliance with quality assurance expectations and standards. 
• Perform other reasonable job duties as requested by Supervisors. 
• Anticipate and address guests service needs. 
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. 
• Develop and maintain positive working relationships with others.

 

This company is an equal opportunity employer.

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