Franchise Business Coach

Bio-One, a premier brand of Five Star Franchising, is seeking a proactive and business savvy Franchise Business Coach (FBC) to support and mentor franchisees at varying stages of their development. Established in 2010, Bio-One thrives by following a basic premise: provide top-notch decontamination and biohazard cleanup services with discretion, care, and compassion. Bio-One is an Inc 5000 franchise company with 130+ offices across the U.S., and our remediation services include crime and trauma scene cleaning, hoarding, and more.

Five Star Franchising is one of the fastest growing portfolio franchise companies. They started their first brand–Five Star Painting–in 2005. Five Star Franchising has since grown to seven brands with 600+ franchisee locations across the United States and Canada. They are rapidly acquiring franchising companies–they acquired 5 brands in the last 12 months with more brands in the pipeline. Five Star Franchising is unique in that it provides its franchise partners the tools and support required to maximize entrepreneurial potential in growing a Franchise Business.

Benefits:

• Flexible schedule
• Medical, Dental, and Vision Insurance
• Long Term and Short Term Disability Insurance
• Life Insurance
• Paid time off
• Hybrid/Remote Potential

While reporting to Bio-One’s Vice President of Operations, the FBC role will be supporting franchisees, developing action plans, and reviewing progress of current mentoring. The FBC will work with franchisees assisting in onboarding, training, best-practices and aid in their success. The objective of the FBC is to provide technical, operational and local marketing guidance and support to Bio-One franchisees. This is to be done through support tools the company has developed, and by assisting them in recognizing the need to use and implement these tools in order for the franchisees to establish and maintain a successful level of business. The FBC is to become the first level of expertise for franchisees.

Experience: 3+ years in franchising, biohazard cleanup, or training

Travel: 25-35% monthly

The ideal FBC will exhibit strong skills in the following:

• Data analytics
• Communication
• Process development
• Financial analysis
• Multitasking and independent work.
• Problem solving
• Public speaking
• Conflict resolution
• Relationship building
• Business planning
• Record keeping and organization
• Reliable follow up
• Active listening and empathy
• Curiosity and creativity
• Persistence
• Training and curriculum development
• Technology and software
• Marketing and networking

Responsibilities

• This is to be done through introducing support tools the company has developed, and by assisting them in recognizing the need to use and implement these tools in order to establish and maintain a successful level of business.
• Maintain regular contact with franchisees through site visits, weekly telephone contact and monthly business reviews while documenting all correspondence in required business software.
• Keep franchisees motivated, focused and informed of key company changes.
• Assist in the facilitation of training to promote a successful launch for all franchisees.
• Respond to technical questions regarding the service provided and assist in problem resolution.
• Encourage the franchisees to stay focused on the financial aspects of the business to thoroughly understand their financial needs.
• Coordinate field training with Company training resources.
• Coordinate regional workshops and assist with Conference planning.
• Assist in revising and improving training materials.
• Provide guidance to the franchisee in implementing, selling and local marketing programs designed to profitably grow revenue.
• When required, work with the accounting and compliance department to assist with required documentation and certifications from franchisee.
• Provide the franchisee guidance in the implementation of estimating and business operating software.
• Perform other duties as required such as special projects or assignments to further assist with franchisee’s training and growth.