Forensic Case Manager-17 County Region

Forensic Case Manager-17 County Region

Mission Statement of ACC Community Connections: "Fostering environments where all recognize and achieve their potential."

 ACC Community Connections is recruiting for career minded individuals for the position of Forensic Case Manager who will provide services to clients in our 17-County Region.

The counties we serve include: Portage, Waupaca, Outagamie, Winnebago, Fond du Lac, Adams, Wautoma, Marquette, Columbia, Dodge, Green Lake, Calumet, Manitowoc, Kewanee, Sheboygan, Washington, and Ozaukee.  Ideally, the selected candidate will reside in one of those counties and have a willingness to travel to all of these Wisconsin counties.

Forensic Case Managers provide a variety of services to individuals with severe and persistent mental illnesses and often accompanying AODA challenges. Forensic Case Managers work closely with a number of external agencies including probation and parole, the court system, landlords, a variety of both medical and psychiatric medical providers, county human service teams and others.

These positions may require an extensive amount of driving to meet the needs of clients. Client transports only take place in company owned vehicles.  Candidates should be comfortable working with those living with mental illness and those who have been convicted of a variety of crimes.

Job Purpose

This professional position is responsible for community-based case management services (predominantly FORENSIC case management) grounded in the dual philosophies of community safety and best practice recovery methods.

Job Responsibilities

The primary duties and responsibilities are as follows:

• Provide regular, timely, and professional contact with clients to monitor progress/recovery, symptom management, medication compliance, and overall stability in the community.
• Know and follow program specific guidelines - particularly for the programs of Conditional Release, OARS, and OCRP.
• Coordinate, plan, and ensure follow through with community/clinical services to meet the needs of clients in a cost-effective manner. Targeted areas for assistance include, but are not limited to: housing (finding and/or maintaining), money management, vocational/educational pursuits, scheduling appointments, providing transport to some appointments.
• Facilitate treatment team(s) collaboration to best meet client recovery outcomes.
• Use of Motivational Interviewing skills as a primary collaborative conversational skill/tool to strengthen a client's own motivation for and commitment to change.
• Assist clients to develop a natural support system which can include family, friends, neighbors, community resources, etc.
• Manage crisis situations with appropriate interventions.
• Collaborate with DHS contract specialists regularly but especially in difficult case issues, high profile people and/or events.
• Executes the Principles of Trauma Informed Care with clients and colleagues within the agency. Strives to enhance knowledge and abilities relating to Trauma Informed Care. Participates in personal development of skills and knowledge of Trauma Informed Care. Supports the agency’s perpetual development of improved practices and processes.
• Prepare client service documents needed for court, release from institutions, and/or ongoing case management. Reports include, but are not limited to: Pre-dispositional Investigation Report (PDI), various initial assessments, treatment plans, suicide risk assessments, crisis plans, client budgets, release of information forms.
• Testify in court being professional in appearance and thoroughly prepared.
• Comply with all company and DHS quality standards and time frames for all documents and communications.
• Be very familiar with community resources and seek further development based on client and agency needs.
• Regularly contribute to the development of and implementation of program policies, procedures, and quality assurance activities.
• Work as a team player with peers and client teams.
• Other duties identified and assigned.

Qualifications

Education/Experience:

• Bachelor’s degree in Human Services or Related Field.
• Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills required.
• Experience with Microsoft Office, Excel, and PowerPoint as well as visual aids technology.
• Must have a valid driver’s license and insured vehicle.
• Must be able to pass a criminal background check as set forth by the Wisconsin Department of Health Services, Department of Corrections as well as a Wusonsin Caregiver Background Check and out of state background check if applicable.

Knowledge, Skills, and Abilities:

• Excellent creative and conceptual thinking abilities
• Strong people skills
• Strong communication skills, both verbal and written
• Advanced organizational skills with the ability to handle multiple assignments

Professional Competencies

• A foundational understanding of Wisconsin State Statute 971.
• Knowledge of clinical assessments, diagnosis, planning and intervention skills, standards for those with mental illness, AODA, and co-occurring diagnoses.
• Knowledge of best practice standards in the area of services to persons living with mental illness, substance use, and or co-occurring diagnoses.
• Knowledge of and support for principles of Trauma Informed Care, Recovery, & Client Centered Care.
• Ability to communicate effectively orally and in writing; the ability to effectively exchange information with various stakeholders in a manner that makes meaningful results possible.
• Ability to establish and maintain effective working relationships with clients, administrative superiors, colleagues, the general public, and community partners in a manner that supports collaboration.
• Ability to collect, organize, and utilize data for program improvement purposes.
  

Agency Competencies

TRAUMA INFORMED CARE COMPETENCIES

• Collaboration and Mutuality: Seeks to partner with colleagues and clients to achieve desired results. Engages clients with the goal of them becoming active participants in decisions. Recognizes that each individual brings different skill sets and life experiences, each of which can contribute to solutions. Understands the interests and significance of the concerns of others. Communicates openly with colleagues or clients with whom they are working. Consciously ignores any idea that one person’s views hold more value or importance than that of another.
• Cultural, Historical, and Gender Awareness: With both clients and colleagues, actively moves past cultural stereotypes and biases based on race, ethnicity, sexual orientation, age, religion, gender-identity, etc. Offers access to gender responsive services, leverages the healing value of traditional cultural connections, and recognizes and addresses historical trauma.
   As an employee of the organization, suggests additions or changes as identified to corporate policies and procedures that are responsive to the racial, ethnic, and cultural needs of individuals served, recognizes and addresses historical trauma.
• Empowerment, Choice, and Voice: Readily recognizes the strengths and experiences of others, validates, and then builds on them. Encourages others to lead utilizing their strengths and experiences.  Seeks opportunities, even if seemingly insignificant, to give authority or power to others. Involves others in decision making processes.
   Seeks out opportunities to offer choice and control to colleagues and clients.  Employs personal creativity to identify ways to introduce choice to others. Respects the choices of others even if (and especially when) they do not align with personal beliefs.
• Trustworthiness and Transparency: Believes that the organization, its employees, and clients have the ability to do what they say they will do and that the action(s) will be done in a fair and just manner. Share information freely in an effort to benefit the organization and its people.
   Understands the benefit of honest, forthright communication but delivers in a way that does not create further trauma that can be caused by manipulation, backstabbing, offensive speech and/or behavior, and harassment. Makes others feel comfortable by responding in a way that conveys interest in what they are saying.
• Safety Minded: Strives to contribute to a workplace environment in which fellow colleagues and clients feel physically and psychologically safe. Accepts a level of responsibility for maintaining a physically safe environment for colleagues, clients, and visitors. Supports an environment where colleagues and clients feel welcome, respected, and supported. Maintains communication with colleagues and clients that is honest, respectful, and compassionate.

Work Environment

The work is performed in home office settings. The Case Manager will need to travel to various designated locations. Flexible work hours are within the parameters of  Monday – Friday, 7:00am – 6:00 pm. However, there may be occasions to adjust the schedule to accommodate client needs.

The work is primarily sedentary; there is no heavy lifting, excessive standing, or bending.  Must have the ability to drive a car. Case managers drive clients in either their personal vehicle or a company owned vehicle.

Direct Reports

There are no staff that directly report to this position.

There are no staff that directly report to this position.