The Delaware team will provide comprehensive operational services to the Investment Bank's business across the globe, for FX (Foreign Exchange) and FX Options trading products. The department is very fast moving, with ever increasing volumes, there is always an opportunity to learn, increase knowledge, to take on more responsibility and where staff excellence is recognized through reward and promotion.
The Currency Operations (Foreign Exchange) Client Service team is responsible for liaising with our clients, front office, settlements and multiple other internal teams. This position include performing key controls as well as providing the best quality client service to our clients and business partners
Job Responsibilities
Day to day responsibilities involve confirming deals, and settlement instructions with clients within the deadlines.
Ensuring that all new transactions are economically affirmed in a timely manner, specifically using FX industry standard applications
Promoting automated solutions to clients, demonstrating and supporting these platforms while establishing an excellent relationship
Identifying issues and investigating root cause and initiating and participating in process improvement initiatives.
Working with Front Office, Middle Office and other internal clients to quickly and efficiently resolve client issues.
Ensure that any issues are escalated to the team leader within an appropriate time frame
Required qualifications, capabilities and skills
- Experience in an operational / financial services / customer services environment.
- Effective organizational skills with the ability to manage and prioritize workload whilst working as part of a team. Ability to work under pressure
- Strong communication skills, experience of building phone relationships a desirable quality.
- Take ownership and display the ability to follow through with departmental objectives whilst taking into account risks involved in daily processing.
- Well-developed problem solving skills and results- orientated
- Capacity to think laterally and understand the big picture
Preferred qualifications, capabilities and skills
- FX & FX Options experience is desirable
- Knowledge of TSSFX (Mainframe) and Athena would be useful
- A good working knowledge of the Global Transfer Policy would be an advantage.
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
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