Address
Form of workProvides outstanding service to all customers with a key focus on the foodservice area; ensures that all food items meet the required stock levels and presentation standards; and that all cleanliness and food safety standards are met or exceeded, greets customers in a friendly manner and suggestively sells and samples items to help increase sales
ESSENTIAL JOB FUNCTIONS:
Ensures proper preparation, presentation and maintenance of stock levels for all foodservice products available to the customer
Provides personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all food products are available and ready for consumption
Take an active role in promoting new foodservice programs introduced by the Company
Helps ensure proper storage, dating and rotation of all food products and supplies
Actively promotes foodservice items through regular sampling initiative s, engages in suggestive selling and communication of promotional items and specials
Clean and maintains the foodservice area including, but not limited to, cleaning, counters, equipment, floors and cabinets. Perform light maintenance duties as assigned
Helps ensure all equipment is operating correctly. Communicates to Management when maintenance is needed
Monitors customer lines at the point of sale (POS) system and opens additional registers as needed, in order to expedite the sale process
Learns and follows all applicable procedures, outlined in the Company Food Service User's Guide
Maintains knowledge of current sales/goals for each food category, Food Quality compliance inspections and the Speedway Customer Ready Worksheets
Attends Company required training programs; assists in training fellow store associates on existing and new training programs as needed
Provides suggestions for and actively participates in improving sales, margins and execution of all foodservice programs
Completes other duties as assigned by Management
JOB QUALIFICATIONS:
Additional responsibilities for Cafe Foodservice Specialist:
Provides service to the Cafe foodservice area and ensures that all food items meet the required food quality
Ensures customers are treated as Cafe guests and that orders are completed in a timely and friendly manner
Demonstrates kiosk use, monitors customer lines at the kiosk and assists customers when ordering to expedite the sales process
Completes all Cafe training documents and follows all applicable procedures
Completes the Speedy Cafe Customer Ready Worksheets
Assists in training fellow Cafe associates on existing and new training programs as needed
Available to work a variety of shifts and/or days of the week consistent with the demands of the retail environment, which includes weekends, evenings and other high activity periods
Handles escalated customer concerns and emergencies in absence of Manager. Seeks resolution for the situation while observing Company guidelines
Responds quickly to all emergencies for the safety and security of customers and employees, and notifies the appropriate individuals of critical food safety items immediately
Helps ensure all merchandising and marketing programs are executed properly
Assists in auditing foodservice inventory and manages on-hand quantities to ensure product availability and inventory accuracy
Foodservice Specialist/Cafe Foodservice Specialist - no requirement
Lead Foodservice Specialist - High School Diploma or GED
Foodservice/customer service experience preferred
Skill Requirements:
Basic computer skills
Exceptional customer service skills
Good verbal and written communication skills
Understanding of store functions and operations
Capable of working in a fast-paced environment and ability to work as a member of a team
Ability to model proper workplace behavior, including being respectful, honest and fair
Ability to perform repeated bending, kneeling, twisting and overhead reaching
Ability to work in intermittent temperatures, e.g., outside b e pumps and in the cooler
Ability to stand for an entire shift
Ability to frequently lift between 5 to 20 pounds
Ability to occasionally lift up to 50 pounds
The job requirements list is not a complete description of responsibilities but the list reflects the general qualifications, duties and/or responsibilities necessary to perform this position. The Company reserves the right to revise the job description when circumstances are necessary for reasons like, but not limited to, new systems, technical developments, emergencies, and workload and/or personnel changes.
